Senior Specialist Supplier Complaint Management (m/f/d)

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Select how often (in days) to receive an alert: Create Alert

Select how often (in days) to receive an alert: Areas of responsibilities:

• Analyze incoming complaint information and conduct additional investigations as required
• Escalate relevant issues to the appropriate departments or levels within the organization as necessary
• Engage with Supplier Quality, Engineering, and other relevant departments to gather information, challenge assumptions, and drive thorough investigations and resolutions
• Facilitate quick and effective settlements with suppliers to resolve complaint issues
• Identify problems within current processes, procedures, or practices, and lead projects aimed at improving these areas
• Analyze and audit complaint data and files to identify trends, root causes, and areas for improvement, and develop reports to support data-driven decision-making
• Collect, summarize, and transparently report on costs associated with supplier complaints, ensuring financial accountability and supporting supplier audits to ensure compliance with quality standards
• Support and participate in supplier audits to ensure compliance with quality standards and address any issues related to supplier performance

Profile of qualifications:

• Bachelor's degree in Engineering, Quality Management, or a related field
• Proven experience in quality assurance, supplier management, or a similar role
• Strong analytical skills with the ability to audit and interpret complaint data
• Experience in process improvement and project management
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Detail-oriented with a strong commitment to quality and continuous improvement
• Knowledge of industry standards and regulatory requirements related to supplier quality
• Proficiency in data analysis tools and reporting software
• Ability to work in fast paced environment and manage multiple tasks with competing deadlines
• Proactive, with hands on mentality and problem solving skills
• Fluent in English, German language skills would be beneficial