Customer Growth Manager (m/f/d)

We are a fast-growing tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and with offices in Munich, Berlin, London, and Vienna, we help more than 3,000 international customers to build trust, mitigate risks, and grow revenue with privacy, information security, and compliance. To do that, we combine best-in-class expert support with our self-developed SaaS platform to offer an efficient all-in-one solution, No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills - and together we will make great things happen. We are looking forward to meeting you!

Ihre Aufgaben

• You are responsible for your very own small and/or mid-size (depending on experience) client portfolio with the aim of increasing the net retention in your portfolio.

• You qualify customers according to upselling potential, independently conduct product demos and continuously build long-lasting business relationships.

• You work very closely with the decision makers or founders of fast-growing businesses, demonstrating a high sense for urgency, a strong bias towards action as well as a high business acumen.

• You identify customer challenges, conduct escalation meetings and mediate solutions to minimize the risk before termination.

• You renew customers' contracts, prepare quotations, and negotiate prices.

• You analyze customer behavior and propose concrete measures for the valuable use of the DataGuard product portfolio.

• You generate valuable customer success stories, foster customer exchanges and best practices.

• You collaborate with internal teams, such as marketing, sales, product, and support, to ensure a seamless customer experience.

• You work with clear revenue targets to measure the success of your work.

Ihr Profil

• You have successfully completed your studies in economics or social sciences, technical business administration or a comparable course of study or training.

• You are a strong communicator, talking prices, running product demos and moderating meetings gives you joy.

• You are proactive, work independently, can prioritize your tasks well and are a team player.

• Early-stage interest in Privacy, InfoSec, and Compliance topics - we provide the required knowledge to protect the people behind the data.

• Experience with software products - and development. We build products along our customers' needs and ever-changing regulations - we will never be done with product development.

• Eager to work in a high-paced, dynamic environment with changing and evolving processes and tools.

• Very good German (C2 level) and English skills, both written and spoken.

• Team player, strong bias towards action, obsessed with customers.

Wir bieten Ihnen

• Work with our precious small and mid-size customers towards success.

• A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.

• Personal training budget to push your talents and give you all the growth and development possibilities you need.

• Multicultural English-speaking company with over 200 like-minded and ambitious team members from all over the world.

• The freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.

• Experienced colleagues at your side to coach and guide you.

• Cool benefits like EGYM Wellpass and NAVIT for a perfect work-life balance.

• DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.

• A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.

• Lots of responsibility and the possibility to actively shape and define the future of security and compliance.