(Junior) Technical Writer (User Assistance Developer) (f/m/d) for SAP HANA Cloud

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Summary: Our teams mission is to deliver a consistent and intuitive user experience for SAPs industry-leading database, SAP HANA Cloud. With our diverse team of technical writers and user experience (UX) designers we develop clear, comprehensive guides, knowledge materials and user-centric designs. By continuously working on user assistance innovation, we stretch the boundaries of product documentation with in-app help, co-creation processes and AI.

The Role:

As a technical writer (f/m/d) on our team, you will:

• Be responsible for the creation of help content in close collaboration with developers, UX designers, product managers and other stakeholders
• Collaboratively define and review UI texts
• Research and define terminology
• Be the users advocate as an early tester of new technology
• Ensure linguistic correctness, technical accuracy, and usability of the content
• Leverage usage data and insights to guide decision-making
• Play an active role in investigating AI use cases and shaping the role of AI in user assistance

What you bring:

• University degree in technical writing, IT, communications, user experience design, new media, or a related subject
• Fluent English, German intermediate preferred
• Practical experience working in content management systems
• Experience in authoring technical documentation or enablement content for software solutions is a plus
• Familiarity with databases or data management tools is a plus
• Enjoy contact with people and passing on your knowledge to others
• Openness to work with globally distributed teams
• Dependable, helpful, and you value knowledge sharing with colleagues

Meet your team: Our HANA Experience team is a global and diverse team that combines the expertise of technical writers and UX designers to provide a desirable, harmonized, and accessible end-to-end user experience and continuous innovations for our customers. We use our passion for writing, design and technology to enhance the experience of SAP HANA Cloud and drive adoption of our database and data management products and services.