IT Support Intern

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Ihre Aufgaben

Driven by the passion to improve the quality of people's lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

As an IT Support Intern, you will provide reliable technical assistance by managing standard support tickets, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems across the organization. You will collaborate with global teams to resolve more complex technical challenges, maintain IT equipment inventory, and ensure the readiness of devices such as computers, mobile phones, and wireless modems. Your role is crucial in delivering efficient solutions, ensuring that both internal teams and external users have the support they need to maintain optimal performance.

What you will do

• Handle standard support tickets independently, provide assistance in more complex situations with supervision, and collaborate with global IT teams, including external support, to resolve tickets effectively

• Prepare, replace, and dispose of new computers, while also providing support for mobile devices (iPhones and Androids) and wireless modems

• Assist with installing or upgrading the production/Logistics software

• Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)

• Assist in troubleshooting and resolving standard hardware issues (such as computers, printers, phones, scanners) and software problems (including office and production software).

Ihr Profil

• Undergraduate in Information Technology, Computer Science or any related field

• Basic understanding of computer systems, networks and software application

• Strong troubleshooting and problem-solving skills

• Willingness to learn and adapt in a fast-paced environment

• Familiarity with Microsoft O365, Windows, and Mac OS (or willingness to learn)