Ihre Aufgaben
The Customer Solution function is crucial for a company as it serves as the gateway for resolving customer inquiries.
The person in this role is expected to establish a professional and trustworthy relationship with our customers and internal services.,
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You play a key role in the company, acting as the interface between customers, Project Managers, IT, and production in both French and Dutch.
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You are responsible for the internal follow-up of sales team quotes from start to finish. You also prepare service quotes for ad hoc customer requests.
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You ensure that orders are produced on time, adhering to internal procedures and schedules.
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You oversee the resolution timelines for requests and the planning of all complaints.
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You delegate requests to your counterparts in Production and IT and are responsible for monitoring the response times for these tickets.
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Key account Customer Sales for the launch of the new ERP Navision. Closing files for invoicing.
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You rotate tasks with other team members (answering calls, welcoming visitors, checking suppliers, handling mail, organizing training sessions, etc.).
Ihr Profil
- IT/Office Skills: Proficiency in Windows, including Excel. Experience with NAVISION is a plus, or another ERP system.
Wir bieten Ihnen
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Languages: Dutch/French
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Experience: 4 to 5 years in a similar role
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Skills: Multitasking, confidentiality, customer empathy, synthesis skills, flexibility, structured working, and determination
Why join IPEX Group?
By joining IPEX Group, you will become part of a dynamic and innovative company that values collaboration and excellence. You will have a direct impact on the development of our products and contribute to our customer satisfaction.
What we offer you:
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Attractive salary package;
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Flexible working hours with the possibility to telecommute 2 or 3 days per week after integration.
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A dynamic work environment in an innovative IT sector.
Kontakt
If you are interested in this position, please send a recent copy of your CV to jobs@ipexgroup.com.