Customer Solution Ipex Group
Anzeige vom: 30.01.2025

Customer Solution

Standort:
  • Duisburg
Ipex Group

Zusammenfassung

  • Arbeitszeit
    Vollzeit
  • Typ
    Festanstellung

Gewünschte Fähigkeiten & Kenntnisse

MS Dynamics NAV
IT
Active Directory
ERP-System
Interface
START
MS Excel
Windows
Key Account
Flexibilität

Stellenbeschreibung

Ihre Aufgaben


The Customer Solution function is crucial for a company as it serves as the gateway for resolving customer inquiries.

The person in this role is expected to establish a professional and trustworthy relationship with our customers and internal services.,

  • You play a key role in the company, acting as the interface between customers, Project Managers, IT, and production in both French and Dutch.

  • You are responsible for the internal follow-up of sales team quotes from start to finish. You also prepare service quotes for ad hoc customer requests.

  • You ensure that orders are produced on time, adhering to internal procedures and schedules.

  • You oversee the resolution timelines for requests and the planning of all complaints.

  • You delegate requests to your counterparts in Production and IT and are responsible for monitoring the response times for these tickets.

  • Key account Customer Sales for the launch of the new ERP Navision. Closing files for invoicing.

  • You rotate tasks with other team members (answering calls, welcoming visitors, checking suppliers, handling mail, organizing training sessions, etc.).



Ihr Profil


  • IT/Office Skills: Proficiency in Windows, including Excel. Experience with NAVISION is a plus, or another ERP system.


Wir bieten Ihnen


  • Languages: Dutch/French

  • Experience: 4 to 5 years in a similar role

  • Skills: Multitasking, confidentiality, customer empathy, synthesis skills, flexibility, structured working, and determination

Why join IPEX Group?

By joining IPEX Group, you will become part of a dynamic and innovative company that values collaboration and excellence. You will have a direct impact on the development of our products and contribute to our customer satisfaction.

What we offer you:

  • Attractive salary package;

  • Flexible working hours with the possibility to telecommute 2 or 3 days per week after integration.

  • A dynamic work environment in an innovative IT sector.



Kontakt


If you are interested in this position, please send a recent copy of your CV to jobs@ipexgroup.com.

Profil

Fachliche Voraussetzung

  • Account Management, Beantwortung von Telefonischen Anfragen, Enterprise Resource Planning, Microsoft Dynamics Nav, Microsoft Excel, Microsoft Office, Microsoft Windows, Vertraulichkeit, Vertrieb

Persönliche Fähigkeiten

  • Anpassungsfähigkeit, Durchhaltevermögen, Empathisch, Multitasking

Sprachkenntnisse

  • Französisch, Niederländisch

Berufserfahrung

  • Mit Berufserfahrung

Bewerbung

    Branche:

    Handel

    Arbeitgeber:

    Ipex Group

    Adresse:

    Ipex Group
    Enschedestr 14
    48529 Nordhorn