Customer Engagement Lead (f/m/d) in Business Process Engineering

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from., GCID PlusOne is providing the SAP owned infrastructure platform for all Cloud line of businesses and our Business Technology Platform that have a SAP datacenter footprint. As part of the team, you will be part of the engine room that enables SAP to deliver its Cloud Solutions and its SAP Cloud Infrastructure to our end-customers. The team consist of highly motivated experts that thrive to deliver operational excellence and aim for continuous improvement of our services. Become part of our team and help us shape the future of SAP!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Ihre Aufgaben

As Customer Engagement lead in the Business Process Engineering unit, you will be a key player in shaping and structuring our SAP Cloud Infrastructure offering. In this role, you will report to the Head of GCID PlusOne Business Process Engineering.

In your role, you will play a crucial part in shaping how our organization supports customers and internal teams by defining the external customer engagements for our new offering SAP Cloud Infrastructure. You will act as a key contributor in developing strategies, processes, reporting and organizing customer service reviews.,

• You will own and align the engagement process with GTM.

• You will define service reviews, quality assurance and channels with our external customers..

• You will drive reporting of upcoming customer(pipeline) and customer satisfaction.

• You will define and align communication of innovations and improvements to our customer base with our marketing and technical teams.

  With your skills and proactive mindset, you will drive innovation and help shape the future of our customer engagement and knowledge-sharing initiatives. As many of the projects go across team boundaries strong networking, communication and coordination skills are required.

Ihr Profil

• As the first focus market is Germany a mandatory language requirement is fluent German

• Strong customer focus and experience with external customers - Client Delivery Manager or TQM background preferred

• Cloud technology background preferred

• Good stakeholder management

• Organizational talent and team player with the ability to extend trusted relationships with additional key stakeholders on top of a well-established internal and external network

• Good project management skills, with a focus on interdepartmental communication

• Good knowledge of the SAP product portfolio

• Highly structured and organized

• Excellent communication skills

• High ambition, drive and focus on results and execution