Global Cloud Support

Ihre Aufgaben

• Investigate and resolve technical issues in a timely manner, ensuring minimal disruption to client operations. Collaborate with cross-functional teams to escalate and address complex problems effectively

• Monitor the health and performance of our cloud infrastructure, proactively identifying and addressing potential issues to minimize downtime and optimize performance

• Collaborate with cross-functional teams, including developers, system administrators, and network engineers, to resolve complex technical issues and improve system reliability

• Ensure adherence to security policies and best practices in cloud environments. Implement and maintain robust security measures to safeguard data and mitigate risks

• Document and maintain knowledge base articles, tutorials, and best practices to assist customers and internal stakeholders in utilizing our cloud services effectively

• Participate in on-call rotation to provide 24/7 support for critical issues and emergencies

Ihr Profil

• Bachelor's degree (BS) is required

• Minimum of 5 years of experience in a similar role, preferably in a cloud-based environment. Strong understanding of cloud computing concepts, architectures, and technologies (e.g., AWS, Azure, Google Cloud Platform)

• Proficiency in Linux/Unix system administration, shell scripting, and technologies such as Docker and Kubernetes

• Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Proven track record of delivering high-quality customer service and support

• Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are a plus

• Cloud computing platforms (AWS, Azure, Google Cloud)

• Infrastructure as Code (IaC) tools (Terraform, CloudFormation) and configuration management tools (Ansible, Puppet, Chef)

• Cloud security, compliance, cloud monitoring, and performance analysis

• Disaster recovery planning

• Automation scripting (Python, Bash, PowerShell) and (Jenkins, GitLab CI, Azure DevOps)

• Networking, VPN configuration, and Database management (SQL, NoSQL)

• Operating systems (Linux, Windows), Project management and prioritization

• Troubleshooting/problem-solving skills and cross-functional collaboration

• Communicates effectively with customers, internal teams, and stakeholders through various channels, including written communication, presentations, and interpersonal interactions

• Maintains an empathetic approach toward understanding and addressing customer needs, concerns, and goals. A customer-centric mindset focused on delivering value and ensuring customer satisfaction

• Skilled in building and nurturing strong, trust-based relationships with customers

• Possesses analytical and critical thinking skills to identify root causes of issues, develop creative solutions, and make data-driven decisions. Ability to anticipate potential challenges and proactively address them

• Has a strong technical aptitude and understanding of the product or service being offered, as well as the industry and market landscape. Must consistently achieve results, even under challenging circumstances

• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

• Gains the confidence and trust of others through honesty, integrity, and authenticity #LI-Hybrid

Wir bieten Ihnen

Your benefits

• Flexible working hours, remote work possible (up to 60%)

• 30 days of holidays per year

• Modern office and an inspiring working environment

• Employee restaurant with live cooking and healthy food (subsidized)

• Public transport ticket (100 % subsidized) or free parking space

• Company sport groups and an inhouse company gym

• Employee Assistance Program to support your health, mental and emotional well-being

• A comprehensive company pension scheme

• Company medical officer and vaccination offers

• Childcare through our 'Buttje&Deern' partner

• Bike leasing