Customer Success Manager

Ihre Aufgaben

GIPEDO's platform streamlines sports marketing by automating media campaigns, providing data-driven marketing insights, and organizing media inventory through SaaS solutions. It enables clubs and leagues to manage their media advertising effortlessly, while advertisers gain easy access to high-reach sports audiences. GIPEDO ensures clubs and leagues maintain control of their advertising business and offers new opportunities. Our intuitive software simplifies processes and significantly reduces manual overhead for our partners.

You will be part of our Business Development team responsible for rolling out our GIPEDO Workspace nationally and internationally. You will act as a trusted advisor whilst onboarding and technically supporting our customers. Working closely together with your Business Development colleagues, Product Management, Sales, and Development to ensure our customers have the best possible experience with our platform.

Your Responsibilities

You will be responsible for the onboarding and technical support of our GIPEDO Workspace customers. This includes (amongst others):

• Guiding new customers through the initial product setup, ensuring a smooth and efficient onboarding experience.

• Setting expectations and establishing clear communication channels.

• Developing and improving customer onboarding processes and customer service.

• Developing a deep understanding of our product and customers.

• Maximizing value for customers by anticipating tools and resources they need to succeed.

• Creating resources for customers that help them fully understand and utilize the products and services we offer

• Gathering data on improving products and services to share with our team as a whole.

• Providing in-depth technical support and troubleshooting assistance., At our office in Hamburg and remotely within Germany our team of developers, sales, marketing and strategists work on a shared mission: We aspire to be the leading company in the field of rethinking digital asset management within the sports world. Putting clubs and right holders in control by providing a platform that turns stadiums into digital assets to supercharge content monetisation.

Ihr Profil

• Proactive mindset to building relationships and ability to walk customers through the process of using products or services.

• Excellent communication skills, patience, and the ability to explain complex features in a user-friendly manner.

• Ability to understand complex technical topics and develop problem-solving skills around them.

• Ability to analyse data and feedback to make informed decisions and improvements.

• Previous experience in Customer Success Management for complex SaaS products.

• Experience with cloud software solutions and delivery models.

• Fluency in German and English.

  Nice to haves:

• Experience in the Sports Marketing industry.

• Nerdy curiosity when it comes to technology.

Wir bieten Ihnen

• Be who you are - at GIPEDO we embrace a culture where people feel accepted, respected, valued, appreciated, and included.

• Hybrid working environment - work from the office or work from home, it's your choice.

• Flexible working hours, and possibility of flexible working arrangements depending on your needs - you shape your working day.

• Continuous learning opportunities through workshops, learn from experts, space to explore.

• Become part of the culture and define our future culture from the ground up.