Processing Specialist

Ihre Aufgaben

To maintain a focus on student support by providing quality service to the students, faculty, administration, and general public who contact The Office of the Registrar via telephone, email, or mail, or in person.

The position requires a thorough understanding and knowledge in the areas of university policies and general information, registration, academic records, and course information. In addition, this position requires an understanding of all other processes performed in the office in order to provide quality service. Primary Responsibilities Transcript and Diploma Processing and Shipping: Evaluate and process incoming transcript orders to be sent to outside students or agencies. Fulfill diploma requests beyond graduation. Uus a shipping software to provide tracking numbers on all transcript and diploma orders. Request refunds for shipments not received.

Data Maintenance: Data entry and processing that requires a thorough understanding of multiple screens in SAP and their impact across the office and the computer system. Includes auditing academic records, updating student requests, monitoring reports, and updating/correcting records as needed. Maintains thorough knowledge of current and historical University policies and procedures, applying them appropriately and verifying that all change requests comply. Researches and answers questions regarding academic records to internal and external individuals and agencies. Requires a high degree of organizational ability, attention to detail, and ability to proof own and others' work.

System requirements and testing: Assists with defining data and system requirements for enhancement and/or new functionality in the SAP system. Participates in extensive testing in SAP during and after new or enhanced functionality implementation and during November and December each year when annual service packs are delivered by SAP. Identifies and helps resolve data problems and helps train the campus community on new and improved SAP functionality. Requires extensive technological skills pertaining to SAP, Microsoft Office Suite, and other software used to complete daily tasks.

Ihr Profil

High School Diploma is a minimum, plus one year of related experience is required.

Some college is preferred, and/or some experience working at a college.

Excellent computer skills including but not limited to Microsoft Office Suites and SAP. Interpersonal communication skills, excellent use of English grammar, and math skills. The ability to analyze processes in order to improve efficiency. Minimum Education High School Diploma Preferred Education Some College

Kontakt

Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 419 Old Johns Hill Road, Highland Heights, KY 41099 or calling 859-572-5746. This information is also available on the NKU Police Department's website at http://nku.edu/police/securityreports, Northern Kentucky University Nunn Drive | Highland Heights, Kentucky 41099 Phone: (859) 572-5100