1st Level Supporter / IT Helpdesk

Ihre Aufgaben

• Responsible for incoming service and support requests

• Tickethandling (prioritization, processing)

• Error analysis and troubleshooting

• Installation and configuration of hardware and software

• Communication with employees and customers

• Network documentation

• Participation in the supervision of technical monitoring

Ihr Profil

• Ideally experience in telephone customer support and tickethandling

• Good knowledge of Windows and Office as well as good English skills are desirable

• Confident and customer-oriented appearance

• Team player, highly motivated, solution-oriented, friendly and open-minded

• High quality standards, safety consciousness and ability to work independently

Wir bieten Ihnen

• A secure job (also during Corona)

• A permanent employment contract and an attractive salary in an economically successful and healthy growing company

• Flexible, family-friendly working is a matter of course for us and there is the possibility of working from the home office from time to time

• A challenging and interesting position with a lot of personal responsibility and personal development potential

• Flat hierarchies and a transparent communication culture

• Ergonomic workplace with modern equipment

• A pleasant working atmosphere with a highly motivated and competent team that is looking forward to working with you

• Individual further training opportunities

• The possibility to purchase a job ticket

Kontakt

We look forward to receiving your application at bewerbung(at)4nes(dot)com, Poppelsdorfer Allee 106 D-53115 Bonn

Phone: +49 228 299744 50 email: service(at)4nes(dot)com 4nes Information Technology Services GmbH

4nes Information Technology Services GmbH Poppelsdorfer Allee 106 D-53115 Bonn Phone: +49 228 299744 50 email: service(at)4nes(dot)com