Service Management Specialist

Ihre Aufgaben

• Responsibility for service delivery in the area of SAP operations towards our customers. This includes application support as well as managed services and all cloud services.

• Continuous optimization of the existing internal service processes

• Proactive monitoring of the agreed service level agreements

• Quality management of the service performance, including preparation of service reports and conducting regular customer meetings

• Conception and realization of customer-specific service processes within the framework of service transitions

Ihr Profil

• Several years of professional experience in the above-mentioned field

• Degree in business informatics or a comparable qualification

• Strong communication skills

• German and English skills at C-level according to CEFR

• Curiosity, willingness to learn and motivation for further development

Wir bieten Ihnen

• Career model with concrete opportunities for advancement and structured development paths

• Possibility to work up to 100% mobile

• Little travel activity

• Sustainable and CO[2]-neutral mobility concept