Customer Service Coordinator, Baltics

Merrild Lavazza is owned by Luigi Lavazza S.p.A., which has produced genuine Italian coffee for more than 120 years and has extensive experience in delivering exceptional coffee quality and innovation. Lavazza's heritage in combination with its image driven identity cements the brand's premium position in the Nordic markets as the number one Italian coffee brand. Globally, Lavazza is the world's third largest coffee brand with a total turnover of approximately €2,7 billion and presence in more than 90 countries. Lavazza is a family-owned company through 4 generations and the headquarter is located in Turin, Italy.

Merrild Lavazza Baltic is located in Riga and is a part of the Nordic Cluster (Sweden, Finland, Norway, Denmark and Baltics). We are at the moment 16 employees in Merrild Lavazza Baltics.

#LI-CB1 #riga

Job Segment: Supply Chain, Administrative Assistant, Claims, Database, Operations, Customer Service, Administrative, Technology, Insurance

Ihre Aufgaben

Do you want to be a part of an organization with two of the strongest coffee brands in Baltics? We represent two famous coffee brands Merrild and Lavazza, where Lavazza is Italy's premium coffee no. 1. Company is in very positive development and looking for a Customer Service Coordinator. You will report to the Supply Chain Manager and the position will be in our Riga office.

Your area of responsibility You will be coordinating the product flow, secure accuracy, and customer service between our service provider UAB Sanitex and retail customers across Baltics. You will also be the key person and process owner representing interest of Lavazza towards retail customers. You will control and make sure that we achieve the agreed KPI's for the service provider. In addition, you will also be responsible for different administrative duties to support sales process.

Specific tasks

• Ensure quality of the service provider to Baltics customers

• Daily follow up on orders from customers

• Help and coordinating in solving issues (delivery, invoicing, product quality issues etc.)

• Maintain agreement database (register and physical)

• Customer care to the end consumer, quality claims, delivery issues other challenges

• Handling penalties from customers

• Warehousing of POS materials

• Follow up and control prices updated by sales in line with pricing process and approval procedures

• Full control of stickering process in UAB Sanitex warehouse

• Be a main contact person in communication with Lavazza regarding quality and parallel import cases

• Preparation of various reports, administrative support in the NPD process for the sales team and service provider

• Handling A Modo Mio customers in connection with warranty, exchange and spare parts

• Supply chain backup function

Ihr Profil

• Experience in supply chain or/and customer service, with minimum 2 years of experience

• A university degree

• Good spoken and written English skills

• Strong Excel, Powerpoint and Word skills

• Experience in working with FMCG and SAP will be an additional advantage

  As a person, you have a good judgment and have an analytical and critical thinking approach. You have a natural eye for the details and are a committed, self-motivating and action-oriented person, with good communication and interpersonal skills. Other people will describe you as a team player and an effective contributor, that have a flexible mindset to adapt in a fast-changing environment.

  What we offer you An exciting, ambitious, and informal organization in a positive development, where well-being, personal and professional development opportunities are part of our strategic priorities. In addition, we focus on an inclusive culture, where everyone experiences that our values: Authenticity, Passion for Excellence, Responsibility, and Inventiveness are lived in our everyday life.

Wir bieten Ihnen

Furthermore, we offer a competitive compensation package, laptop, mobile phone, health insurance.

Kontakt

For additional information, please e-mail to: Gints.Stravinskis@lavazza.com