International Application Specialist

Ihre Aufgaben

• Providing 2nd level application and product support to Sysmex affiliates, distributors, and partners in the EMEA region for haemostasis analysers, reagents, and applications

• Providing 2nd level application and product support to Sysmex affiliates, distributors, and partners in the EMEA region for middleware and automation solution in the context haemostasis analysers

• Handling requests on application as well as analytical issues including the appropriate documentation, processing and partly forwarding of service requests to relevant support units

• Planning, preparing, and performing alpha and beta testing of new software versions of haemostasis analysers in Sysmex Europe facilities and external sites

• Contributing to new product developments based on customers' needs and required usability improvements

• Running reports to determine recurring malfunctions and documenting resolutions

• Providing installation and on-site support to our affiliates and distributors

• Conducting application training and taking part in other trainings in our training centre

• Escalating product improvement requests to our headquarter in Japan

Ihr Profil

• Education in medical laboratory technology or equivalent

• Expert theoretical knowledge and practical experience of working with haemostasis testing in a lab

• Good understanding of laboratory middleware is a MUST, knowledge of haemostasis work area manager as a big plus

• Profound experience as a product trainer

• Excellent communication and motivation skills

• Ideally German speaking

• Ability to convey complex information in a simplified and comprehensible way

• Friendliness, accuracy and reliability, even in stressful situations

• Willingness to travel within the EMEA region (up to 30%)

Wir bieten Ihnen

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.

• Culture & cooperation An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment, personal improvement through our HR people & culture development team, after-work events for internal networking

• Work-life balance Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave

• Additional benefits Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen

• Health & wellbeing In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management

• Mobility Subsidy for the public transport "Deutschlandticket", free parking, bike leasing via JobRad

• Social Responsibility Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources