Multiple Scenario Validation

Large Metropolitan Hospital

Challenge

The hospital needed to improve the patient experience and increase the number of daily appointments. By reducing cycle times, the hospital could serve more patients, and in turn, generate more revenue, which could further increase the number of patients served.

Solution

With iGrafx, the organization was able to identify that, due to lengthy wait times, patients were often leaving before being treated. By reducing cycle times, more patients were seen leading to a substantial growth in revenue. Approximately $2 million of new revenue was generated the first year by identifying and reducing lengthy wait times. This helped to increase the number of patients that could be seen. The rate of patients leaving the center before being treated dropped by 50 percent, representing a major increase in customer satisfaction.

Ihre Aufgaben

Perform multiple scenario analysis to identify optimal changes through comprehensive what-if analysis.

Create intelligent Swimlane® Diagrams that minimize time to create and edit process maps and communicate cross-department process dependencies.

Identify optimal changes by designing and performing full factorial experiments in a risk-free environment by design of experiments (DOE).

Process Simulation Advantages

Mapping

Accelerate the way process maps are created and edited. With powerful tools from iGrafx, changing systems is fast and easy.

Approach

Expand communication between departments by creating Swimlanes for a more collaborative approach to process development.

Simulation

Understand the changes being made to company-wide processes before going live. Execute thousands of transactional scenarios and test the results against statistical models., Sign up to recieve our monthly email on our latest industry updates, case studies and more.

Wir bieten Ihnen

A large metropolitan hospital uses process simulation to increase efficiency and treat more patients.

Director of Training Metropolitan Hospital