Manager, Technical Support Customer Support

Annually recognized by Deloitte among top high-growth companies, Camunda operates as a global, remote organization.

Ihre Aufgaben

We are looking for a Technical Support Manager to help us provide exemplary support to our Customers. You'll be part of the global Support Team reporting directly to the Director of Technical Support.

Your responsibilities will include:

• Lead Support Engineers in handling support tickets - troubleshooting and resolving challenging issues

• Ensure customer satisfaction, customer retention, employee satisfaction, employee development, and employee retention

• Lead and manage projects as assigned

• Work closely with Support Director to achieve corporate and departmental goals

  *This is a remote role and can be based anywhere where we are eligible to hire, please find a list of available countries here. Most of the team and customers that you'll work with are based in western NA and APAC regions and an overlap in working hours is required for delivery of Customer support.

Ihr Profil

• Experience managing support teams

• Enterprise customer support expertise

• Ability to read code, Java would be ideal

• Experience supporting Cloud products

• Leadership skills

• Proven Troubleshooting Skills

• Passion for helping resolve Customer issues and assisting team members

• Ability and/or willingness to use our product.

  Nice-to-haves:

• BPM experience

• Mentoring / training experience

  #LI-NC1 #Li-Remote #USWEST #LI-DNI

Wir bieten Ihnen

Compensation

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

• United States: $125800 to $188700

• Germany: €83700 to €125500

• United Kingdom: £81600 to £122300

• Singapore: S$156300 to S$234400,

• A remote culture that enables you to work remotely as much as you'd like to. We believe talent is global!

• A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.

• We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.

• A clear mind is a healthy mind; we offer a Headspace subscription and pay towards your fitness activities.

• Social interactions are important to us! Each year, Camunda hosts a company-wide get-together in new and exciting locations. In 2024, we will be heading off to the Dominican Republic. Find out more about past annual retreats.

• Inclusive culture based on our FAITH values; quarterly performance reviews and employee engagement surveys to make sure you feel heard and valued.

• We understand that our employees contribute immeasurably to Camunda's success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

• More of what we offer globally & in your country can be found here.