Director of Mobile Crisis Intervention (MCI)

Department: Behavioral Health Integration

Reports To: Director of Behavioral Health - Cape Cod

Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Director of Mobile Crisis Intervention (MCI) is responsible for the planning, development, ongoing operation, and evaluation of mobile crisis intervention for adults and families within the Cape Cod based MCI program. The Director of MCI works in a supervisory capacity in an Urgent Care Center (UCC) that provides on site assessment and support, as well as mobile capacity to conduct assessments at the person's home or agency on Cape Cod. S/he works as a partner in an integrated urgent care/emergency support services network, contributing to Bay Cove's mission by working effectively with clients, family members, police, community partners, and the mobile crisis team in a professional, hopeful, and respectful manner to ensure that client's needs are being met.

This is an exempt position.

Supervisory Responsibilities:

• Clinical Supervisors
• MCI Clinicians
• Family Partners
• Clinical Interns
• Administrative Assistant
• Other Staff as needed

Essential Functions of Position:

• Provides clinical and administrative supervision to the staff of assigned program(s), including hiring, training, progressive disciplinary action, evaluation, and support of the professional development of those staff members.
• Conduct assessments and provides oversight of ongoing case management of active mobile crisis intervention cases including ensuring completion of tasks, follow up, and case assignments.
• Partners with all stakeholders in an integrated urgent care/ mobile crisis network serving the Cape Cod catchment area and works to collaboratively facilitate the development and operation of a distinct level of community-based crisis care and crisis response systems that are consonant with best practice guidelines in the delivery of emergency behavioral health care
• Oversees day to day functioning of the MCI operations including completion of tasks, case assignments, follow up and required documentation
• Provides expert leadership throughout the evaluation process including all components of assessment and the treatment planning including risk and safety planning and mental status exams specific to acute psychiatric conditions for adults
• Provides consultation to the team regarding varying behavioral health services and the nature of the treatment, the rehabilitation and the support offered. Expert in determining the Person's needs for services, in matching the appropriate resource to the needed service and in facilitating the Person's engagement in these services
• Ability to represent the MCI program in outreach and networking activities
• Provides on-call coverage for clinical or administrative emergencies on a rotational basis
• Perform all other duties and projects as assigned by the supervisor.

Requirements for the Position:

• LICSW, LMHC, or other behavioral health category which qualifies as an Independently Licensed Practitioner of the Healing Arts is required.
• At least five years of experience providing services to individuals with mental health challenges is required with a preference for emergency services and/or crisis stabilization experience required.
• At least two years of supervisory and management experience preferred
• High degree of personal organization, attention to detail, and time management skills.
• Demonstrated expertise in team building.
• Demonstrated ability to de-escalate crises in a manner that ensures safety for all involved and to provide for the best care and welfare of the person in crisis.
• Ability to professionally represent the AMCI program in outreach and networking activities.
• Flexibility to work holidays, evenings and weekends on an as needed basis.
• Professional writing and verbal communications skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• CPR and First Aid certification required within 3 months of hire.
• Ability to assess adults in their homes and apartments with stairs.
• Use of personal cellular telephone for work communication.
• Current State issued valid Driver's License and use of reliable personal vehicle for work related travel
• Bilingual candidates are encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners

This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and that additional or different duties may be added at management's discretion. It is the policy of Bay Cove Human Services, Inc., to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.
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