Customer Onboarding Manager

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and meet them with an agile and dynamic way of working. Accessible across the web translator, browser extensions, desktop, and mobile apps and an API, DeepL supports a best-in-class communication experience in 30+ languages.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

Ihre Aufgaben

As a Customer Onboarding Manager, you will be responsible for getting customers live with DeepL products and services, for both new and existing clients. You will ensure that customers are quickly able to realize the benefits of DeepL products by leading them through a tailored implementation plan. You'll manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success. Additionally, you will help improve the onboarding process and experience, and work with key internal teams to enhance our systems. The ideal candidate will have a proactive and energetic attitude with the desire to be a key player on a high profile, solutions-oriented team,

• Own the onboarding and implementation process for individual customers, setting them up for a successful long-term partnership

• Understand how our customers leverage different translation methods/tools and how our technology works cohesively with their tech stack

• Serve as the customer's project manager during the onboarding process, working closely with key and/or executive-level stakeholders across the organisation

• Teach and empower new customers how to get the most value out of the DeepL platform

• Troubleshoot challenges that customers experience as they get the system set up

• Project manage new use cases for existing customers (new departments, markets, and/or platform integrations)

• Interface with internal DeepL teams, including Support, Engineering, and Product Management, in order to effectively integrate your customer with our software

• Keep projects on track: escalate issues that are blocking a successful launch; rally either your customer or internally at DeepL in order to deliver on time

• Become a subject matter expert on DeepL's product capabilities and implementation process, and provide input into the implementation process for new product launches.

  What we offer

• Make an impact! We break down language barriers worldwide and bring different cultures closer together

• Experience the excitement of a rapidly growing scale-up. Over the last year we doubled in size with employees located across UK, Netherlands, Germany, Poland, and Japan

• We've got your back. We are an experienced, highly committed team with transparent decision-making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important

• Flexible work arrangements: with office hubs in Cologne, Berlin, London, and Amsterdam, you choose where and how you work. We offer fully remote work from UK/DE/NL/PL, no strings attached, no 'to be reviewed'- DeepL is a remote-positive company now and forever

• Regular innovative team-building events - internationally

Ihr Profil

• Extensive experience in client-facing software implementation or account management at a SaaS company

• Proven success project managing implementations on time and within scope

• Ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders

• Excellent written and oral communication, as well as presentation skills

• Demonstrated ability to resolve issues and maintain strong customer relationships

• Fluency in German and English

• Solutions-oriented with a healthy dose of humility