Passenger Service Agents

Ihre Aufgaben

As a member of the 727th Air Mobility Squadron you will provide travel assistance, to include personnel and baggage screening, to all Department of Defense sponsored travelers processing through the passenger terminal at RAF Mildenhall enroute to the USA and overseas locations. You will explain the restrictions of transportation of dependents, pets, vehicles, excess baggage, space available travel and related matters to travelers. You will also assist with passport and visa issues and carry out data entry to provide passenger information for various government agencies. In addition, you will also be required to operate vans and buses to transport passengers and baggage, and you may load and unload baggage from vehicles or aircraft.,

• Hours of work: Start & end times may be modified due to mission needs and in accordance with organization's flexible.

• working policies.

• Will be required to handle and safeguard sensitive information in accordance with applicable US and UK laws, rules,

• and regulations.

• Must obtain and maintain the appropriate security clearance.

• May be assigned other duties that are appropriate to the grade and skill set of the employee.

• May be required to travel by military and/or civilian aircraft in the performance of official duties or attend necessary.

• training. Position may be coded as mission essential.

• A 6-month probationary period will be required.

• Overtime may be required.

• May be required to travel overnight to US or other countries in the performance of official duties or attend necessary.

• training. Other significant facts pertaining to this position are:

• Will be required to work rotating shifts which may include evenings, nights, holidays, and weekends.

• Must be comfortable with public speaking to provide clear and prompt service updates over public.

• address system.

• May be required to perform duties outside in inclement weather.

• Must pass a pre-employment medical.

• Will be required to wear appropriate personal protective equipment such as steel toe boots. Must also wear uniform comprising of white shirt and black/navy trousers.,

• Curriculum Vitale (CV) and/or Resume (A CV/Resume is encouraged, but not required. Decision to include a resume will not increase or decrease probability of selection)

• Transcripts

• Certifications

• Letters of Recommendation

• Right to Work Documentation

Ihr Profil

• Applicants must demonstrate experience of providing courteous customer service through the application of knowledge of a body of rules or regulations.

• Applicants must demonstrate an attention to detail in both reviewing documents and data entry.

• An ability to problem solve and resolve issues promptly is required.

• Experience of working in a passenger service environment is desirable.

Wir bieten Ihnen

• Annual Leave

• UK Bank Holidays, year-to-year carryover in accordance with program policy

• Paid Sick Leave; year-to-year carryover in accordance with program policy.

• Pension Scheme

• Life Assurance Scheme

• Employee Assistance Program (EAP)

• Free on-site parking

• Specialized Training provided throughout entire period of employment.

• Development opportunities available

• Time off, cash and honorary awards and recognition available for significant contributions and consistent high performance

• Free access to on-site gym facilities

Who Can Apply

• Citizens of the UK, Nationals of European Community (EC) Countries, and Commonwealth Citizens, other Foreign Nationals, and Stateless persons provided no restrictions have been imposed as a condition of continued residency in the UK.

• Applicants who have a minimum of five years consecutive residency in the UK are considered for this.

  position: however, those who do not meet this criterion will be considered on a case-by-case basis. All successful applicants will require a security clearance.

• Please note pre-appointment security clearance requirements may delay start date.

• Proof of identification in the form of a photo ID will be required, for example a driving license or current passport.

• This position may have certain restrictions to US citizens due to the Status of Forces Agreement.

• For additional information contact the LNDH team on 01638 544955.

Kontakt

All applications must submit the following documents via email to 100fss.fsmc6@us.af.mil prior to the closing date of the advertisement to be considered for the position.