Service Engineer

Ihre Aufgaben

As a Service Engineer (f/m/d) you will assist our customer support in the area of Public Key Infrastructure (PKI) including our Managed Services offerings. You will support our customers in the integration, configuration, and operation of PKI solutions from the achelos portfolio, process fault reports and carry out routine checks of existing systems.

Your tasks include:

• Assist our support and managed services team

• Record, analyse, evaluate, document and process fault reports from achelos customers via Issue Tracking System, email or phone

• Resolve fault reports, in close cooperation with our product development team

• Technical support for our Sales at customer meetings with regard to Customer Support and Managed Services

Ihr Profil

• You have a degree in business informatics, computer science, mathematics or comparable training

• Sound experience in customer support or technical customer consulting, which you can prove through appropriate work experience

• Experience with ticketing and issue tracking systems (e.g. JIRA, OTRS)

• Experience with Unix/ Linux operating systems, virtualisation solutions (e.g. Docker, Kubernetes) and databases (e.g. MariaDB, Postgres)

• Experience with distributed systems (e.g. Cloud)

• Proficient in written and spoken German and English

• Ability to familiarise yourself with complex IT systems

• Interest for new challenges and subjects

• Very good communication skills

• Willingness to be available on call and to travel

  The following are considered beneficial:

• Willingness to be on call to actively support the achelos 24x7 support team

• Experience in the area of Public Key Infrastructure (TSP, RA, CA, OCSP, CRL, Archival services, TSL, Timestamping)

• Experience with network protocols and services (e.g. TLS, HTTPS, SSH)

• Experience in scripting languages (e.g. Python, Perl) and REST-based WEB services

• Experience working with versioning tools (e.g. Git)

• Experience in the area of hardware security modules (HSM) and standard interfaces used there such as PKCS#11 and Microsoft CSP/CNG

• Experience in dealing with log, monitoring and reporting platforms (e.g. Trellix, Splunk)

• Experience with products from e.g. Utimaco, Entrust, Keyfactor and MTG.

Wir bieten Ihnen

• A permanent full-time position and 30 days of holiday

• Exciting and complex assignments in a modern, dynamic and growing company with a lot of creative freedom

• Open and fair work atmosphere

• Flat organizational structure based on collegial leadership

• Flexible working hours with the option of mobile working

• Fair pay

Kontakt

Annette Kalz, personal@achelos.de