SuccessFactors Support Consultant

EPI-USE Africa is a leading provider of non-core business critical solutions in the field of HR and Payroll services. With a focus on SAP systems, the company aims to deliver exceptional support and consulting services to clients, ensuring efficient and effective HR and payroll operations.

Ihre Aufgaben

As a SuccessFactors Support Consultant, you will play a crucial role in providing technical support and consultation to clients utilizing SuccessFactors, an integrated cloud-based HR and talent management system. Your responsibilities will include troubleshooting, resolving technical issues, and ensuring the smooth functioning of SuccessFactors modules for clients.,

• Demonstrate a detailed and results-oriented approach, taking the initiative to solve problems and overcome roadblocks in a timely manner.

• Utilize your knowledge of current HR policies, practices, and future trends to anticipate business needs and align system processes accordingly.

• Facilitate client process walkthroughs to understand their business processes and ensure alignment with solution functionality.

• Act as a client-facing representative, identifying and documenting business requirements and recommending how the SuccessFactors solution can best meet client needs.

• Provide support to the interface workstream, ensuring a clear understanding of business scenarios and integration between the SuccessFactors solution and other applications.

• Support configuration, testing, training, data migration, and change management workstreams as part of project implementations.

• Collaborate effectively with team members and customers, communicating clearly and confidently both verbally and in writing.

• Work on multiple initiatives simultaneously, demonstrating the ability to prioritize tasks and meet deadlines.

• Share knowledge with customers and mentor fellow consultants on the team.

• Work creatively and analytically in a problem-solving, fast-paced environment.

• Consulting on implementation projects., The SuccessFactors Support Consultant will report to the Application Management Services Manager.

Ihr Profil

• Bachelor's Degree in Computer Science, IT, HR, or a related field.

• Associate or Professional level certification in one or more of the following SAP SuccessFactors modules: Performance and Goals, Succession Management, Career Development Planning and Mentoring.

• 3+ years of relevant consulting or industry experience.

• 2+ years of experience configuring, implementing, and supporting one or more SAP SuccessFactors modules in a lead role.

• Strong ability to elicit and document business requirements.

• Excellent communication skills, both verbal and written.

• Ability to work on multiple initiatives simultaneously and prioritize tasks effectively.

• Strong problem-solving and analytical skills.

• Ability to work both independently and within a team environment.

• Motivated to work within Service Level Agreements and deadlines., Remote working, with access to the office in Pretoria and Stellenbosch. Close proximity to one of the offices is preferred.