IT Desktop Support Engineer

Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions, is looking for an IT Support Engineer to enrich its team with a skilled professional., Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies.

Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA ) and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework. Intetics core strength lays in design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation and Geospatial solutions.

Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients expectations, they have been exceeding them for a quarter of a century. Intetics operates from multiple offices in the USA, Europe and Latin America, hiring the best talent available worldwide.

Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath Silver partner. The company's innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People's Choice, Clutch and ACQ5 Awards, IAOP Global Outsourcing 100 and Fortune Innovative 300 lists. You can find more information at https://intetics.com We invite you to join Intetics TEAM! Apply For This Job

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Ihre Aufgaben

• Perform on-site installation, configuration, maintenance, and repair of computer systems, servers, networking equipment, and related peripherals.

• Diagnose and resolve technical issues reported by clients, both remotely and on-site, ensuring minimal disruption to their operations.

• Collaborate with clients to understand their IT needs, provide solutions, and offer guidance on optimizing the IT environment.

• Respond to service requests in a timely manner, managing and prioritizing tasks efficiently.

• Document service activities, including problem descriptions, solutions implemented, and hardware/software changes made.

• Provide training and guidance to clients on the proper use of IT equipment and software applications.

• Secure and store equipment.

• Pack and ship equipment to customer location or end user's residence according to the scheduled installation date.

• Perform inventory check at least once in month to validate list of assets in stock.

• Stay up-to-date with the latest industry trends, technologies, and best practices to offer informed recommendations to clients.

• Participate in the development and improvement of IT service processes and procedures.

• Communicate effectively with clients, team members, and management to provide updates and insights on service activities.

• Adhere to cybersecurity protocols and guidelines when working with sensitive client data and systems.

Ihr Profil

• Proven experience in IT field service, technical support, or Hotel experience (preferred)

• Strong knowledge of computer hardware, operating systems, networking, and software applications.

• Experience with troubleshooting and resolving IT-related issues, both hardware and software.

• Excellent problem-solving skills and the ability to work effectively under pressure.

• Strong communication skills, both written and verbal, with the ability to explain technical concepts tonon-technical clients.

• Customer-focused mindset with the ability to build rapport and maintain positive client relationships.

• Willingness to travel to client sites as required, sometimes on short notice.

• Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.

• Valid driver's license and reliable transportation.