Operations and IT Support Coordinator

Climate Action Network (CAN) is a global network of more than 1,900 civil society organisations in over 130 countries driving collective and sustainable action to fight the climate crisis and to achieve social and racial justice.

CAN members work to achieve this goal through information exchange and the coordinated development of NGO strategy on international, regional and national climate issues. CAN has regional and national network hubs that coordinate these efforts around the world.

Ihre Aufgaben

The CAN International Secretariat is looking for an Operations and IT Coordinator who loves organizing and coordinating events logistics. The Events and Administration Coordinator will work with the Operations Department to help support the CAN Network by coordinating Event logistics, and assisting with membership management, Procurement, and general organizational development.

Do you consider yourself an agent of change? Are you passionate about fighting for climate, social and racial justice? Are you willing to bring about change in society and work hard and with long hours, when needed? If yes, then this role is for you. We believe in the wellbeing of our team members and provide them all necessary care and support, as they dedicate themselves to the cause for climate justice., The CAN International Secretariat is looking for an Operations and IT Coordinator who is passionate about efficiency, organizational development, and workforce engagement. The Operations and IT Coordinator will work with the Operations Department to help support the CAN Network by developing efficient systems and procedures in order to increase the productivity of the organization, liaising with IT support, and help with general procurement systems.

The role will be completely remote and will include coordination with the Events and Administration Officer., IT Support:

Act as primary liaison with external IT provider

• Work with IT Provider to communicate and implement recommendations on cyber security, vulnerabilities and risks.

• With IT provider, assist with ongoing monitoring of hardware and software applications to ensure all software is up to date and secure.

• Make sure the internal team has appropriate IT material to conduct their work.

• Liaise with the IT provider to organise any necessary IT interventions.

• Provide light IT support and troubleshooting for internal team.

• Serves as primary focal point for all operational systems, processes, and infrastructure.

  Operations Support:

  Researches and develops opportunities to improve operational procedures and practices, with particular emphasis on maximizing efficiency and cost-effectiveness.

• Maintains and updates reports, records, and databases.

• Assists in long-term planning, reporting, and implementation strategy for the Operations team.

• Assists in budgeting and forecasting for the Operations team.

• Has a clear understanding of change management and offers palatable and practical solutions to ensure effective buy-in

• Identifies organizational gaps and offers solutions.

• Reacts nimbly and efficiently to ongoing and newly arising operational needs and challenges.

  Human Resources Support

• Assist with leave management.

• Assist with HR related inquiries.

• Support with recruitment - Schedule meeting interviews and orientation

• Support with other HR assigned functions.

  Administrative and Logistics Support:

• Support and back-up for other members of the Operations team.

• With the Events and Administration Officer, assists on events support as needed (particularly heavy during time of large-scale, organization-wide events)

• Other tasks as assigned by the line-manager as appropriate.

Ihr Profil

University degree in relevant fieldor equivalent vocational training

• At least 3-5 years of experience working in operations.

• Knowledge of network operations, Google Workspace and being admin of systems

• Knowledge of how to implement and prepare changes of existing infrastructure.

• Experience in IT support and technical services

• Experience working in a network or collaboration of NGOs is strongly desired.

• Experience of having worked in civil society and NGO network structures is a strong asset.

  Job-related skills/abilities:

• Passionate about developing organizational best practices.

• Standard knowledge of basic IT support and services

• Excellent attention to detail

• Ability to work independently in a remote office environment.

• Ability to meet deadlines and work in high pressure environments.

• Strong interpersonal skills

• Very strong organizational and time management skills: Ability to prioritize, adjust workload, juggle multiple assignments and meet or exceed deadlines, and willingness to work under time constraints and pressure;

• Strong communication skills and experience especially in communication with service providers and meeting participants

• Cross-cultural sensitivity, patience and ability to work effectively in different socio-cultural contexts;

• Reliable team-player mentality with the ability to work independently and proactively;

• Problem-solver mentality, with the ability to adapt seamlessly to changing priorities, enforce regulations, and deadlines;

• Ability and willingness to work remotely with your own setup;

  IT Skills:

• Advanced knowledge of: Microsoft Office, Google Drive, Drupal CMS, social media and Skype.

  Other:

• Ability to effectively communicate in written and spoken English; Other language skills will be a bonus.

• Reliable internet access.

• Strong identification with CAN's values including but not limited to transparency, honesty, inclusiveness, empathy, solidarity and respect.

• Ability to travel internationally up to 20% of the time, and for extended periods of time (typically trips of 2-3 weeks at a time).