Student Technology Support Specialist (NKU Students)

Ihre Aufgaben

Technical support of faculty, staff and students over the phone, chat, and in person. Primary Responsibilities Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person.

Assists customers with training or computer problems, setup and install computer hardware and software.

Diagnose and solve problems with computers, printers, projectors, and document cameras.

Support labs and technology rich classrooms.

Provide technology training and instruction.

Need to understand how changes may affect the NKU network.

Great customer service skills are a requirement., 3.

• What related experience in your background would make you a good candidate for this position? (Open Ended Question) 4.
• What is your work schedule availability? (Open Ended Question) 5.
• Are you currently enrolled in a Computer Science or Information Technolgy Major?

• No Response

• Yes

• No 6.

• Describe in detail your knowledge and use of Microsoft Office. (Open Ended Question) 7.
• Describe your customer service experience. (Open Ended Question) 8.
• Please describe your experience in working with Information Technology. (Open Ended Question) 9.
• Please describe your overall computer knowledge and what software you are comfortable using. (Open Ended Question) 10. Why do you believe you are a good candidate for this position? (Open Ended Question)

Applicant Documents

Required Documents 1. Resume

Optional Documents 1. Cover Letter/Letter of Application 2. Letter of Recommendation 1 3. Letter of Recommendation 2 4. Letter of Recommendation 3 5. References

Ihr Profil

Courtesy and customer service skills are imperative; Ability to communicate effectively both verbally and in written format; Capable of working independently and accepting responsibility; Must be diligent, responsible, and on time; Technical skills desired, but not required., Ability to lift up to 20 lbs.

All interested students must fill out an online student employment application. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

It is Northern Kentucky University's policy to ensure equal employment opportunity for all persons and to take the necessary actions needed to recruit, employ, train, promote, and retain qualified faculty and staff, including members of protected groups. Discrimination against any individual based upon protected status, which is defined as age, color, disability, gender, national origin, race, religion, sexual orientation, genetic, or veteran status, is prohibited. Minimum Education High School Diploma

Kontakt

Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 251 Nunn Dr Highland Heights, KY 41099 or calling 859-572-5746. This information is also available on the NKU Police Department's website at https://inside.nku.edu/studentaffairs/departments/police/clery-act/annual-security-reports.html, Northern Kentucky University Nunn Drive | Highland Heights, Kentucky 41099 Phone: (859) 572-5100