contingent position: Product Support Representative (m/w/d)

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Select how often (in days) to receive an alert: contingent position: Product Support Representative (m/w/d) Your Responsibilities:

As a Product Support Representative for John Deere Intelligent Solutions Group located in Kaiserslautern, Germany, you will utilize customer support planning tools to track and communicate Agile Development project deliverables, making both strategic and tactical decisions for products. In addition, you will:

• Monitor and analyze problem resolution data to understand emerging issues within the Operations Center with initial focus on Planning application and develop a prioritized list of product line improvements with that problem resolution data and customer feedback.
• Assist with resolving complex problems and knowledge source for the Global Support Center on issues escalated through the Problem Resolution Process.
• Assist with technical training for web and mobile solutions for internal users, marketing, and support groups.
• Drive and support Region 2 problem resolution, planning, and PIP activities for connectivity products and solutions.
• Support connectivity integration program teams with fundamental process and product knowledge.
• Support Region 2 Aftermarket & Customer Support team driving the connected support strategy.
• Contribute to and collaborate with the Data, Apps & Analytics product support team in USA.
• Must be able to travel up to 25% domestically and internationally.

What Skills You Need (required skills/experiences):

• Strong interpersonal skills, with proven ability to take initiative to build strong and cooperative relationships.
• Ability to influence without authority.
• 3 or more years of Customer Support Processes and Procedures.
• 3 or more years working in a cross-functional team environment.
• 3 or more years in Precision Agriculture field resulting in knowledge of products, customers, markets, and competitors.
• 3 or more years of experience in decision-making and driving high levels of customer satisfaction.
• 3 or more years working on multiple projects with demonstrated success.
• 1 or more years developing, managing, and communicating information in a clear and organized fashion.
• Must be able to travel up to 25% domestically and internationally. What Makes You Stand Out (Desired skills/experiences)
• Thorough analytical and problem-solving capability for digital product issues, data analysis, and Early Detection Problem Resolution (EDPR) reports.
• Customer support experience with interaction regarding software, products, and services.
• Understanding of dealer support processes.
• Demonstrated knowledge of the problem resolution system.
• Understanding of Agile software development methodology.
• Passion for learning about agricultural practices and their impact on our products.
• Field experience or experience working in the precision farming industry.
• Dealer and/or channel partner experience.

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's degree in Agricultural Business, Sciences, Marketing or Engineering or equivalent experience in a related career field

No matter who you are - you are welcome at John Deere! We believe that Diversity and Inclusion make us stronger. If you recognize yourself here we are looking forward to your application via our online portal!