Ihre Aufgaben
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With your expertise, your primarily responsibilities will be to provide technical IT-Support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family
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Together with your colleagues in a cross-functional team, you will support a close customer base with specific contact persons
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In doing so, you will provide important technical support regarding the customer's production-critical infrastructure
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You will be responsible for the coordination and implementation of complex updates and analyze possible faults in our customer systems via remote maintenance in close cooperation with our development department
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You will actively shape the conceptual design and implementation of process and product improvements
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We can provide the opportunity to work in our offices in Atlanta or Singapore after a successful orientation period at our headquarter in Aachen / Germany
Ihr Profil
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Completed training as an IT specialist in system integration or a degree in the field of (business) informatics, mathematics or similar
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Career starters are welcome, 2-3 years of professional experience e.g. as IT-Support Specialist, IT Customer Support or Software Support Engineer, are a plus
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Confident in working with Windows and Linux operating systems and Office applications
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Experience in BATCH/PowerShell programming, Oracle, and PostgreSQL databases (SQL) and cloud experience is an advantage
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First experiences with remote maintenance connections and virtual machines are a plus
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Customer centric work ethic, good communication skills, and a solution- as well as customer-oriented work style
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Good German language skills, (min. B2) as well as fluent written and spoken English skills
Wir bieten Ihnen
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Flexible working hours, up to 75% remote work, workation, sabbatical
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U3 daycare as well as childcare subsidy
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Urban Sports Club membership and other health/sports offers e.g. bike leasing
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Long-term development prospects with a wide range of further training opportunities
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Varied, healthy and subsidized lunch in our canteen
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Large INFORM summer party, company and team events as well as a Christmas party
Kontakt
Sarah Theißen . sarah.theissen(at)inform-software.com . Tel. +49 (0) 2408 9456 0
We develop YOU further. www.inform-software.com/karriere