Customer Service Advisor - Complaints Management (all genders)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Ihre Aufgaben

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for passionate Complaints Management Specialists.

As a Customer Service Advisor - Complaints Management in our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Job responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany

• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.

• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing

• Act as a specialist in complaint processing

Ihr Profil

• Experience in complaint management at a financial institution in the German-speaking market.

• Completed banking apprenticeship or comparable education

• Fluent written and spoken German and conversational level of English

• Excellent written and spoken communication skills

• Ability to make our customers feel valued and heard, and you are able to solve their problems.

• Knowledge of the relevant regulatory requirements