Customer Success Manager - Digital Media

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

From the moment we wake up in the morning until we go to bed at night, consider the media consumed, the adverts seen, the apps used, the websites we browse, and all the shopping done online throughout the day. Chances are that every single one of those interactions, every single experience, was touched by an Adobe product.

We have a phenomenal opportunity open to join our dynamic team as a Customer Success Manager being based in one of our offices in Munich, Hamburg or Berlin. This role focuses on leading a customer portfolio, acting as a key contact and digital advisor throughout their Adobe solutions lifecycle.

Your mission: drive adoption and utilization, collaborate with sales and solution teams for successful renewals, and occasionally visit customers onsite. Ideal for those with a design/creative background and stellar account leadership skills, ready to connect with designers, IT-managers, and executives at all levels alike., As our many awards will tell you, at Adobe you will be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the phenomenal benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours.

Ihre Aufgaben

• Leading customer engagement and activities to ensure customer happiness throughout their Adobe journey.

• Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure and translate this into specific Adobe solutions that can help the customer pursue their goals.

• Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.

• Conduct customer workshops, and workflow assessments and demonstrate our solutions and the business benefits they bring to our customers.

• Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized.

• Establish and lead all aspects of adoption and usage/development of standard methodologies to continually drive incremental value and return on investment.

• Drive regular governance with customers to report on critical metrics, and raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.

Ihr Profil

• Experience in post-sales account management or passion for customer success.

• A good understanding of design workflows and digital trends

• A high competence in establishing relationships at end-user and senior decision-maker levels within enterprise organizations.

• A highly adaptable and have a customer-centric approach.

• Be highly self-managed, reliant, adaptable, and able to prioritize.

• A strong desire to invest in your own professional and personal development, whereby you will take ownership over acquiring additional skills and knowledge beyond that required by the organization and the day-to-day demands of their role

• Interpersonal skills and a structured working approach, ability to take care of several different activities in parallel.

• Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.

• Business proficiency in English and German with clear communication skills verbally and in writing.

Kontakt

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.