Junior Customer Engagement Project Manager (Fixed Term Contract - 6 months) (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer's expectations with a passion for innovation.

Ihre Aufgaben

To support our Customer Experience team we are searching for a Junior Customer Engagement Project Manager (Fixed Term Contract - 6 months) (f/m/d) to be based in our Munich office.,

• Customer Experience Projects: End-to-end responsibility for the smooth implementation of seasonal packaging solutions, serving as primary point of contact for all relevant stakeholders

• Customer Communications: Review, refine and optimize communication materials to ensure clarity, emotional resonance and brand consistency across all touchpoints

• Transactional Journeys: Support the rollout of new transactional communication flows, ensuring seamless integration into the overall customer journey

• Customer Engagement Support: Deliver insights through competitor analysis, test orders, desk research and monitoring of luxury industry developments, including customer segmentation projects

• Digital Excellence: Conduct regular audits of digital platforms to identify areas for improvement in usability, performance and customer satisfaction

• Solution Implementation: Drive follow-up actions from audits and site checks - from issue identification through to solution rollout in close collaboration with cross-functional teams

• Continuous Improvement: Proactively identify opportunities to elevate the customer experience and implement process enhancements with measurable impact

Ihr Profil

• Excellent written and spoken English skills (native level preferred); German and/or French are a plus

• University degree in economics, business administration or comparable field

• Relevant experience in Project Management, preferably within a Customer Engagement, eCommerce, or luxury field

• Strong sense of aesthetics, attention to detail, and a passion for delivering exceptional customer experiences

• Proven ability to collaborate effectively across departments, manage multiple stakeholders and align diverse priorities

• Proactive, solution-oriented mindset with a high level of ownership, accountability and flexibility - key for a maternity cover role

• Excellent skills in MS Excel and PowerPoint; solid understanding of e-commerce infrastructures and digital customer journeys

Wir bieten Ihnen

• Up to 32 days of holiday, depending on the length of service, starting with 28 days

• Mobile office with up to 20% of your total contracted hours (job and position permitting)

• 10 days/year of mobile office abroad in EU-countries (job and position permitting)

• Language & e-learning courses

• Staff discount of up to 30%

• Company pension scheme

• Discounted membership for selected sports platforms & gyms

• Discounted travel card

• Access to LinkedIn Learning

• Individual support on mental health & well-being (e.g. compatibility work and family life)

• Social Day

• Employee Share Purchase Plan