Regional Aftersales Manager

Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick-up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary.

Ihre Aufgaben

• Ensure contractual setups with local aftersales partners are operating in line with KPI's and agreed SLA's

• After Sales customer interface, being the initial point of contact for all service and parts related questions and act as first-responder and coordinator for the region

• Safeguard regional parts availability, constantly monitor agent parts and accessory stock levels to ensure stock coverage at the retail partner matches requirements for maintenance and repair activities

• Training and process improvement with the partner network

• Identification of wider product issues and contingency plan roll-out in alignment with global technical support team

• Monitor regional financial budgets including oversight of warranty costs

Ihr Profil

Working as part of our Sub-Saharan Africa team the Regional Aftersales Manager requires a strong operational knowledge of Automotive retail operations particularly those pertaining to service, parts and accessories, operations processes and disciplines within Aftersales, preferably with in-depth technical knowledge. This role will be integral to the process of implementing the region-specific aftersales plan, supporting the Grenadier and future vehicle lines.,

• Significant Aftersales and operational automotive experience, which could include vehicle manufacturer or wider motor trade experience

• Recognised technical qualification or experience based equivalent

• Broad experience, in many, if not all Automotive & Aftersales disciplines

• Very strong drive for continuous improvement - a Kaizen mentality

• Ability to work in both office and field-based teams with a customer focused and service excellence approach

• The right candidate will preferably come from an automotive aftersales background, have strong analytical skills and be able to work to a very wide scope of expectations and wear many different hats

• Regional travel required