Guest Relation Agent

Sentido Carribean World

Ihre Aufgaben

• Serve as the main point of contact for guests throughout their stay, addressing any requests, concerns, or special needs promptly and professionally

• Anticipate guest needs and proactively offer personalized services and solutions

• Handle and resolve guest complaints or conflicts in a calm, efficient, and courteous manner

• Collaborate with other departments to ensure guest satisfaction and resolve any issues

• Monitor and analyze guest feedback through various channels and implement strategies to improve guest satisfaction

• Coordinate special requests, celebrations, or events for guests, ensuring their experience is memorable

• Maintain a strong presence in the lobby and other guest areas to assist with any inquiries or issues

Ihr Profil

• Bachelor's degree or apprenticeship in Hospitality Management, Tourism, or a related field

• Proven experience in guest relations or front office within the hospitality industry

• Exceptional interpersonal and communication skills, great team player with a passion for providing outstanding service

• Strong problem-solving abilities, with a focus on guest satisfaction

• Ability to remain calm under pressure

• Proficiency in hotel PMS software, Microsoft Office and hotel reputation management software (preferably TrustYou)

• Fluency in German and English language

• Flexibility to work various shifts, including evenings, weekends, and holidays

Kontakt

Tel: +49 69 9588 2449