(Senior) Mission Control Center (MCC) Engineer -De-Escalation Architect (f/m/d)

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Select how often (in days) to receive an alert: What youll do: As a De-Escalation Architect you will be the key SAP expert responsible for resolving critical customer production situations in SAP Cloud Technologies.

• Solve critical situation and bring the customers back working in the shortest time by providing a solution, business workaround or deliver an action plan for issue resolution.
• Evaluate de-escalation strategies devised by different support groups within SAP.
• Orchestration of top issue resolution with all involved stakeholders, across SAP
• Root cause analysis and devise technical action plan to address customer situations in SAP Cloud Technologies.
• For any cloud operation business down situation, you must be able to guide the customer/partner/SAP operations teams to bring the operations back up.
• Analyse performance problems for SAP Cloud Technology applications and give remediation steps to the customer.
• Serves as a mentor and gives guidance to colleagues and new hires. What you bring
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience working on SAP integration projects, with a focus on SAP Cloud Platform Integration (CPI), API management, and integration services is a plus.
• Programming skills in Java, JavaScript or ABAP are necessary.
• Excellent communication and interpersonal skills, should also have the ability to demonstrate outstanding critical thinking skills and easily build fluid rapport with our internal & external customers.
• Proficiency in SAP BTP, including hands-on experience with SAP BTP services and Fiori.
• Practical experience in a customer-facing or support role.
• Ability to collaborate effectively with clients and internal teams.