IT Delivery Manager Campaign Automation and Marketing Applications (m/f/d)

Your responsibilities:

• End-to-end responsibility for IT delivery (accountability for the entire lifecycle) of several IT services within an IT product, from development and deployment to operations and decommissioning (Development & Operations)
• Manage service operations with multiple internal stakeholders (various business units and national subsidiaries) and external stakeholders, considering available capacities
• Manage escalations related to service operations (including SLAs) at the corresponding vertical level
• Ensure stable, high-performing, and efficient service operations at competitive costs.
• Manage day-to-day business partner, business project manager interaction, set and manage stakeholder expectations, communicate effectively with stakeholders to identify needs and evaluate alternative business solutions
• Manage delivery relationships, particularly in coordination with other IT products and their respective IT Product Owners, as well as external partners, based on service level agreements and relevant reporting
• Budget management and financial forecasting for operations and projects
• Identify improvement potentials with the development team and support their realization

You offer us:

• Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
• Relevant experience as a service manager providing IT services and in managing projects
• Broad knowledge of service management frameworks (e.g. ITIL, CobiT) ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified
• Experience in managing external service providers
• Experience in managing Campaign automation and/or marketing applications
• Structured way of working and strong analytical skills
• Business fluent in English
• Strong team player and cooperative, experienced in lateral leadership
• Intercultural competence and experience with international cooperation

We offer you:

• Flexible working framework through flexitime, flextime days and 30 days of holiday
• Possibility of mobile working within a defined framework
• Attractive pension plan through several modules as well as the option of a time value account
• Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
• Internal and external training opportunities
• Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
• Subsidized snacks and menus
• Discounted job ticket and free parking directly at the workplace