Support Engineer

We are a growing high-tech software company offering metaphactory, an end-to-end platform to ease the onboarding into the world of enterprise knowledge graphs for customers in areas such as engineering and manufacturing, life sciences, cultural heritage, retail, finance and insurance, and many more.

Ihre Aufgaben

Are you passionate about solving complex technical challenges and ensuring smooth operation of cutting-edge technologies? Do you enjoy working closely with clients and development teams to troubleshoot issues and deliver exceptional technical solutions? If yes, we want you to join our team as a Support Engineer at metaphacts!,

• Act as the first point of contact for technical inquiries and support requests from customers.

• Diagnose, analyze and resolve software issues, ensuring timely and effective problem resolution.

• Troubleshoot and resolve issues related to our knowledge graph technologies, cloud infrastructure and Kubernetes-based deployments (e.g., EKS).

• Assist customers with Git setup, configuration and workflows to integrate with their development pipelines.

• Configure and troubleshoot Single Sign-On (SSO) solutions for user authentication and security.

• Provide guidance to customers on deploying, configuring and optimizing our knowledge graph solutions.

• Collaborate closely with the engineering and product teams to address bugs and implement feedback from customers.

• Maintain and update technical documentation, FAQs and support resources to empower users.

• Support internal teams during product rollouts and assist in testing new features to ensure quality.

Ihr Profil

• Strong knowledge of cloud infrastructure (AWS, Azure or GCP) with hands-on experience in running docker containers on Kubernetes and services like EKS and ECS.

• Experience with configuring SSO solutions (OIDC, OAuth, SAML) and integrating them with enterprise systems.

• Basic familiarity with knowledge graph concepts (RDF, SHACL, OWL) and semantic technologies as well as graph database technologies (GraphDB, Stardog, Neptune, AllegroGraph) is a plus.

• Problem-Solving Skills

• Strong diagnostic skills with the ability to identify root causes and propose effective solutions.

• Customer Focus

• Excellent communication and interpersonal skills to explain technical concepts to diverse audiences in English.

• A proactive, service-oriented approach to addressing customer challenges.

• Optional/Bonus

• Proficiency in programming languages such as Java, Python or JavaScript.

Wir bieten Ihnen

• Work at the forefront of knowledge graph technologies and help shape the future of semantic data solutions.

• Be part of a dynamic, collaborative team that values innovation, learning and customer success.

• Opportunities for professional growth and development, including training in advanced graph and semantic technologies.

• Competitive salary and benefits, flexible working arrangements, and a supportive company culture.,

• Be part of an innovative team that strives to develop cutting-edge products & solutions

• Act at the interface between innovation & end users

• Become part of a young, dynamic & highly motivated international team with flat hierarchies & startup spirit

• Bring in your own ideas & make personal progress while actively advancing our product offering

• Build up your personal network & participate in community events like meetups & conferences

• Get training & certifications in key technologies relevant to your role

• Added benefits like flexible work times, competitive compensation & hardware of your choice

Kontakt

Wieslocherstr. 38

69190 Walldorf

Germany

+49 6227 6989965

info@metaphacts.com