Working Student (f/m/d) - User Assistance in S/4HANA Cloud Foundation

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Ihre Aufgaben

At SAP, Technical Writers are called User Assistance Developers, because that's what they do - they assist the users of our software.

As a working student in our User Assistance team, your job will be to support the team in its tasks. For this, you need to understand how the software works, become familiar with different types of consumers of product information, and support the creation of user-friendly product information based on complex technical information. In our unit, we are also acting as knowledge multiplier for our internal consumers of all reusable software, processes, and frameworks we deliver where we also need support.

You will work with a group of User Assistance developers as well as with our project teams. We want to have the best user experience by using a more conversational and user-specific assistant approach when creating our assistant deliverables. We also want to increase the findability of information customers are looking for. You support us in realizing this goal and you will also create UA deliverables in multimedia formats like videos, infographics, tutorials, etc. for this to increase customer satisfaction.

Ihr Profil

• Student (f/m/d) at a university or a university of applied sciences

• Preferred fields of study: Technical Writing, Media and Communication Sciences, Linguistic Studies

• Computer skills: XML, DITA, MS Office, GitHub, Wikis, Video Creation, Multimedia, Social Media

• Language skills: English and German

• Soft skills: Team player and agile working mindset

• Others: Experience with multimedia tools and social media could be an advantage

  Meet your team

  We are an innovative User Assistance team within S/4HANA Cloud Foundation unit and working with different engineering teams for SAP S/4HANA Cloud. The teams working on different projects as building apps for business users as well as frameworks for SAP S/4HANA Cloud across lines of business and for customers & partners. This also includes cloud-relevant features as extensibility, analytics, data migration, and integration qualities for SAP S/4HANA Cloud integration scenarios. Our unit is set up in a wide variety and therefore offers exciting opportunities to try out.

  Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

  This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.