Responsibilitiesarrow_right
- Order processing, delivery and invoicing using SAP ERP
- Monitoring of order processing
- Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
- Understanding export and customs documents
- Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
- Recording and processing complaints and returns in the SAP C4C system (CRM)
- Accompanying documents for occasional national & international parcel shipments
- Project collaboration Qualificationsarrow_right
- Completed commercial training with experience in customer service
- Knowledge of ERP/SAP desirable, CRM and MS Office
- Basic knowledge of customs and export control
- Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
- Business fluent in German and good knowledge of English
- You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully
Google Chrome
Mozilla Firefox
Microsoft Edge