Service Agent

We continue to grow and are looking for you to join our Czech After Customer Service team in our office in Berlin full-time. As a Customer Service Representative (m/f/d), you will be the first point of contact for our customers. Whether it's orders, questions about Thomann or returns - you will support our customers in a service-oriented way. As a "facilitator", you will work out optimal solutions for our customers and thus actively contribute to customer satisfaction and customer loyalty. For approximately eight weeks you will switch the noise and bustle of the capital with idyll and calm of Franconia as we will do the initial training in our Headquarters in Treppendorf near Bamberg. Here you will meet your colleagues and feel the well known Thomann spirit, With around 1,700 employees and its headquarters in Treppendorf, Musikhaus Thomann is Europe's largest music retailer. As a full-range retailer, the family-owned company sells not only musical instruments and accessories, but also lighting systems, stage and studio equipment. A store area of over 5,500 square meters, an extensive webshop and a warehouse with over 100,000 products underline our position as market leader. Sales consultants - most of them musicians themselves - or native speakers from 18 nations in the company's own contact center take care of more than 13 million customers from all over the world and arrange the shipment of up to 38,000 packages daily.

Ihre Aufgaben

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:

• You will be advising and guiding our International customers via phone, email and chat on an International level

• Processing all orders, inquiries and customer complaints from all over the world in first-level support by phone, email and chat

• You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs (First Level After Sales Support)

• You will make efforts for our customers, to represent their concerns and interests

• Customer advice in cooperation with our product and service specialists

• You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments

• You will contribute to improve our services continuously

Ihr Profil

• You are fluent in Czech and English, spoken and written on a mother tongue basis

• You have a passion for music and / or experience with the music industry

• You already have after-sales-experience of service support and advising customers

• Excellent and customer-oriented communication skills, as well as a strong service orientation

• You have a high degree of personal initiative, commitment, ability to work in a team, target orientation

• You are experienced with computer and the established MS-office-programs

Wir bieten Ihnen

Take a look at what else we offer besides the best colleagues in the world:

• Contact with customers who love us ;-) and business with emotions

• 30 days of holiday

• Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme

• Pleasant working atmosphere with flat hierarchies

• Modern, well-equipped workplace

• Possibility of mobile working

• Varied projects in an international environment

• Free German lessons

• Corporate benefits and employee discount

• JobRad offer

Kontakt

• Stefanie Bischoff

• HR Manager

• +49 9546 9223-1188