Customer Support Manager

Packwise, that's us: a 4 year old technology startup from Dresden. With our Industrial IoT solution, we are the leading provider of tracking solutions for liquid containers in the process industry. By increasing the supply chain transparency, our customers in the chemical and food industries benefit from automated processes, an increased service level for their customers and more sustainable container logistics.

Ihre Aufgaben

• Handling handle technical inquiries from national and international customers in the office (telephone and e-mail support for technical customer inquiries) and provide customer support

• handle technical complaints

• are responsible for personal customer support in technical matters; you make occasional customer visits

• maintain customer documentation in the ERP/CRM system

• analyze and correct errors

• identify and analyze customer needs and communicate them to the product development and marketing team

• work closely with the sales team and support them in sales activities

• build and maintain a support ticket system *

Ihr Profil

• enjoy customer contact; knowledge of ticket systems is desirable

• have completed vocational training or a degree in the technical field

• have experience in customer service/support

• maintain a professional and obliging contact with customers

• ideally have knowledge of working with CRM/ERP systems

• work in a structured and independent manner

• have a very good knowledge of German, a very good knowledge of English is desirable

• have project management skills and a good understanding of processes