Associate Customer Service Manager (f/m/d)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from., SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Ihre Aufgaben

This is your opportunity to kickstart your career in a dynamic, customer-facing role that supports our clients' cloud transformation journey. We are looking for an enthusiastic Service allrounder who is eager to deliver consistent and high-quality results to join our SAP Enterprise Cloud Services (ECS) department. You will contribute to SAP's strategy by supporting our customers with their business transformation on their path to the digital Enterprise.

As a Client Delivery Manager (Associate) you'll be part of a collaborative team where you'll have the opportunity to grow professionally while contributing to our clients' success. Together you will ensuring your customers receive first-class services and support throughout their cloud journey. This role involves direct interaction with clients, understanding their needs, and delivering tailored solutions. It's your fantastic entry point for a fulfilling career in client delivery management.

This role will give you the gratification of resolving complex problems and offering meaningful business value.

• Understand the customer's business, goals, and challenges to propose fitting solutions and services

• Identify and recommend SAP Enterprise Cloud Services that bring tangible benefits to the customer.

• Recognize issues and assist in developing and implementing action plans across the customer's operations.

Ihr Profil

• your exceptional track record in customer-facing roles, showcasing your client management skills.

• a IT background or relevant experience, complemented by a fundamental understanding of SAP systems.

• Additionally, your previous engagements in a service-oriented role will be invaluable, demonstrating your ability to provide top-tier support and customer satisfaction.

  You don´t see yourself there yet? With us, you will get there!

  What really matters on the way to get there…

• We're eager to see your collaborative spirit in action within our dynamic team environment.

• You love to communicate and feel comfortable interact in written and verbal English language

• We value your proactive mindset and your ability to think outside the box to find innovative solutions.

• Lastly, we're excited to support your commitment to continuous learning and personal growth, as we believe in fostering an environment that celebrates development and empowerment.

• A bachelor degree or higher in a technical or business related field - preferably Computer Science Engineering

  You will have a plus, if you can also show records of:

• German language skills

• IT background

• Basic knowledge of SAP

• Previous experience in a service-oriented role

• First professional experiences in a international setting

  Meet your team

  Are you eager to be a part of a dynamic and supportive team that thrives on collaboration within our Dresden office and beyond? We believe in nurturing a culture of trust through various team-building events throughout the year. This is your opportunity to make a significant impact and uplift our positive team spirit where every individual's contributions are valued.