Sales Support Manager

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere.

Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Ihre Aufgaben

• Develop and implement strategies to improve customer interactions across multiple touchpoints and channels, ensuring a seamless and positive experience.

• Analyze customer feedback, surveys, and data to identify pain points, improve the customer journey, and drive satisfaction and loyalty.

• Collaborate with cross-functional teams-including marketing, sales, product development, and customer service-to align customer experience initiatives with organizational goals.

• Establish and implement customer service standards and guidelines to deliver consistent, exceptional service and foster strong customer relationships.

• Train and empower staff on customer-centric approaches and best practices to nurture a customer-focused culture organization-wide.

• Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing actionable insights and regular updates to senior management and stakeholders.

• Review payment target agreements and ensure compliance through diligent monitoring and follow-up.

• Handle Spot Requests via email and bid platforms, following up proactively to meet customer needs.

• Create and maintain comprehensive statistics, reports, and presentations to support decision-making and strategy development.

• Identify emerging customer needs by tracking industry news and engaging with customer teams, communicating insights to internal stakeholders to drive innovation.

Ihr Profil

• Minimum of 2 years of professional experience in sales support or telemarketing within a freight forwarding company.

• Fluency in English (both written and spoken) is required.

• Proficiency in computer skills, with advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

• Strong communication skills, with the ability to engage effectively with customers, suppliers, and cross-functional teams.

Kontakt

Personal references in the job advertisement are gender-neutral. If you have any questions, please contact our HR department at personal@bdpint.com