Global Account Manager

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.,

• Dynatrace is a leader in unified observability and security.

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Ihre Aufgaben

This is a perfect opportunity for a seasoned, creative, flexible global account or relationship manager to implement a strategic level approach for earning customer acceptance and driving long-term (2-3 year) growth. While being assigned to 2 or more Global Accounts and deepening the Dynatrace engagement globally, you will also lead and coordinate our sales efforts across all lines of business. We need this GAM to exude confidence and grit to hit the job running as soon as possible.

What you will be focusing on as a Global Account Manager

• Manage growth & adoption of our Dynatrace platform into assigned accounts on a global basis, whilst working with local sales and support teams across various GEOs

• Drive customer's long-term corporate & cloud strategies with accompanying roadmap

• Create a holistic strategic account plan with key initiatives that will drive strategy realization over a 2-3 year period

• Define & detail a prioritized key initiative plan jointly with customer stakeholders

• Map stakeholders to govern the current & future relationship, as well as to ensure that the Dynatrace assigned executive sponsor is appropriately engaged

• Mobilize & execute the end-to-end land, adopt (consume & promote), and grow ARR strategy

• Leverage the Dynatrace services, support, partner and hyperscale ecosystems to expand the Dynatrace footprint through innovation and collaboration

• Develop long-term C-level relationships

• Influence & lead a virtual team of resources from various LoBs, functions, and geographies

Ihr Profil

• You previously have stood as a primary account manager or team leader for a large, globally federated enterprise working with multiple business units (influencing governance and policy is a plus!)

• You have worked with G500 customers, preferably in the automotive and manufacturing sectors as a Global Account and Relationship Manager

• You have extensive experience of enterprise selling experience in large global accounts at the executive level

• You have a successful track record of handling large complex deal negotiations and global contracts

• You can navigate across the business and the customer in a trusted advisor/consultative approach; and establish credibility quickly with senior-level executives across the organizations

• You understand Observability, Security and/or technology-as-a-service space (Infrastructure-as-a-Service, Software-as-a-Service, Platform-as-a-Service)

• You can bring your sales or consulting expertise and business acumen dealing with complex business software/IT solutions and global contracts

• You have knowledge of the IT ecosystem in large, global, enterprises

• Must be fluent in English & German