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The PKI Operations support team is responsible for managing SAPs mission critical, enterprise PKI environments supporting corporate and cloud infrastructure.
Responsibilities:
- Operational experience supporting mission critical systems across multiple geographical locations and infrastructure providers
- Advanced level troubleshooting and support of PKI system issues
- Maintain and support PKI systems within the organization
- Provide PKI consulting services to customers to understand the usage and responsibilities involved with PKI certificates
- Develop and ensures proper PKI algorithms are enforced
- Coordinates technical incident response and remediation activities for PKI environments
- Publishes reports and maintains metrics for PKI systems
- Willingness to own multiple and varied infrastructures
- Willingness to work in different time zones if needed
- Uplifting the design, implementation, and maintenance of the existing PKI and certificate management systems
- Supporting and managing digital certificates for internal and external use
- Developing policies and procedures for certificate management, including issuance, revocation, and renewal
- Responding to level 3 incidents and service requests
- Providing support to internal customers regarding PKI and certificate management
- Conducting risk assessments and vulnerability patching to identify and mitigate potential security threats
- Collaborating with other IT teams, such as network and systems administrators, to ensure seamless integration of PKI and certificate management systems
- Staying up to date with industry trends and emerging technologies related to PKI and certificate management
- Participate in on-call roster to ensure the security and availability of the PKI systems around the clock
- Stay up to date with PKI and related trends and standards in the industry and thrive to keep the enterprise PKI environments up to date What you bring
- Bachelor's degree or equivalent and 7+ years related experience with enterprise cybersecurity, PKI environments
- CISSP, CISM, SANS, or other related certifications
- Strong Windows and/or Linux Operating system support skills
- Good working knowledge of terminology used in PKI infrastructure (Certificate Authorities, Registration Authority, Certificate trust chains, OCSP and Certificate Revocation Lists)
- Experience with TLS server and client certificate and private keys management
- Experience with using HSMs (Hardware Security Modules)
- Experience with Algorithms, including RSA and AES
- Experience with Enterprise-wide Key and Secret Management
- Experience with supporting PKI systems that span multiple geographic regions and infrastructure providers
- Experience in working with hashing functions, including SHA-2/SHA-3
- Fluent with the following protocols: TCP/IP, SSL, TLS, SCP and HTTPS. Understand Lightweight Directory Access Protocol (LDAP) and how it is used
- Ability to work in a global, agile and fast-paced development environment
- Mastering of system integration using Webservice APIs (SOAP/Rest)
- General understanding of cryptographic concepts: symmetric/asymmetric cryptography, secure hash, digital signatures, ACME protocol
- Understanding of REST/SOAP API, bash etc.
- Exposure on popular CA solutions like Microsoft ADCS, AWS, Private CA, EJBCA and cloud PKI is a plus
- Intuitive troubleshooting skills and a knack to work also with new/unknown environments and still find a way around them
- Scripting (PowerShellShellPython) and DevOps skills
- Strong Documentation Skills and ability to write security concept documents for PKI solutions
- Excellent written and oral communication skills
- Effective and efficient time management skills
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