Travel Experience Counselor II Onsite Germany Grafenwoehr Leisure (240000HA)

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Ihre Aufgaben

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts

• Ensures reservations are built according to client standards and preferences

• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares

• Escalates more complex problems to more experienced staff

• Assignments include both routine and non-routine work

  Other Duties

• May perform other duties as back up to understaffed areas of department as assigned

• May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

Ihr Profil

• High school diploma or country equivalent

  Experience

• 2+ years industry experience

• Travel counselor experience preferred

  Languages

• English fluent - written and spoken

• 2nd language a plus

  Knowledge, Skills and Abilities (KSAs)

• Detail-oriented to ensure high level of accuracy

• Basic MS Office

• Capable of working with minimal supervision

• Good travel industry knowledge

• Skilled in GDS; Sabre preferred