Customer Service Manager

ROHDE is a leading manufacturer of sandals, slippers and comfort shoes and, with over 500 million pairs sold, one of the best-known German brands in these fields. With timeless designs, uncompromising quality and standard-setting customer centricity, ROHDE strives to bring variety and joy to the world. With 50 employees in Schwalmstadt and an international sales team, we distribute our products worldwide and want to open up new markets and target groups - and for that we need you!

Ihre Aufgaben

• You are the contact person in the operational business for our national and international online trading partners.

• Active sales, care and support of our partners in the online area and key account management up to independent customer development.

• Accompaniment and control of the entire order process from order receipt to on-time implementation of the order (delivery dates, credit notes, returns, etc.).

• Master data maintenance / CRM tool maintenance.

• Establishment and expansion of the B2B business and CRM tool.

• Participation in (inter)national trade fairs and sales events.

• Support in the preparation of presentation documents for customer appointments.

• Interface with all sales relevant units.

Ihr Profil

• Successfully completed commercial training, a relevant business degree or professional experience in e-commerce and online sales.

• You are reliable and distinguish yourself through a high level of commitment, independent and goal-oriented work and a sense of responsibility.

• You communicate confidently and are decisive and assertive.

• You like to approach people, are curious and fascinated by the world of sales.

• You find it easy to get to grips with complex digital processes, apply them in various systems on a daily basis, and help shape their further development.

• You have good knowledge of MS Office programs.

• Dealing with numbers is no problem for you in order to evaluate profitability.

• You convince with a high affinity for digital and online products and can already demonstrate good inter- and intramedia knowledge.

• You can communicate confidently and clearly in both spoken and written German and English.

Wir bieten Ihnen

• A full-time, permanent position with an attractive compensation package and flexible working hours - including work from home if needed.

• An international environment with a diverse group of people who share a passion for results and an enthusiasm for enabling change.

• Flat hierarchies and an open corporate culture where ideas and talents are encouraged and initiative and commitment are rewarded.

• Great products from the fashion and lifestyle industry and exclusive employee discount.

Kontakt

If you are an inspiring personality and have the experience and skills to achieve significant growth through your activities, then we want to hear from you. Join us in shaping our successful path and send your application documents (resume or CV, samples of your work) by e-mail, stating your salary requirements and the next possible starting date to Ms. Jeannine Fuhrmann: work@rohde.com