Service Desk IT Administrator

Ihre Aufgaben

As a Service Desk IT Administrator, you will be responsible for supporting employees in handling software, hardware and network issues, providing a stable IT work environment for all of our employees.

• You are the first point of contact for employees' software and hardware questions and are responsible for troubleshooting and solving first level issues (Jira Help Desk Service).

• You manage both user onboarding (providing new employees with the necessary soft- and hardware tools) and hardware onboarding (checking in new devices in our inventory system) as per SLAs.

• You are responsible for the installation, configuration and maintenance of our PC landscapes (Linux, Windows, Mac-OS), including but not limited to user accounts management, managing services and troubleshooting software problems.

• You are responsible for the administration of peripherals (including printers, projectors, cameras, etc.) and of security devices.

• You support the monitoring of our IT systems (switches, firewalls, servers, etc.) by checking the monitoring system and alerting mailboxes, qualifying issues appropriately and solving 1^st level support issues.

Ihr Profil

• You bring strong knowledge of Microsoft systems administration (equal to Windows Server Hybrid Administrator Associate certification).

• You bring fundamental knowledge in networking (TCP/IP, L2, L3).

• You have the ability to trace issues in monitoring systems and bring strong troubleshooting skills (operating systems and networks).

• You possess great communication skills, including the ability to actively listen and to manage expectations appropriately.

• You support users with true care and empathy.

• You are able to work under pressure and strong acts as a problem-solver.

• You are able to communicate confidently in German (B2) and English (B1-B2), both written and spoken.

• You are familiar with Cisco switches.

• You bring knowledge in pfSense and Fortigate Firewalls.

• You are familiar with VMware solutions (incl. vCenter, Hypervisors, Horizon environment).

• You have practical experience working with Linux servers (Ubuntu, Debian).

• You have practical experience monitoring and logging systems (Zabbix, Graylog, Syslog).

Wir bieten Ihnen

• A reason to have a good mood in the morning - meaningful job within IT security, contributing to a safer world

• Collaboration in an international, highly qualified, successful and ambitious team

• Plenty of room for autonomy and responsibility, regular feedback meetings and transparent quarterly targets.

• An exciting full-time job with an attractive salary and development prospects.

• Numerous benefits such as home office, hybrid and mobile working, flexible working hours, BVG-Ticket/Parking/Job-Rad, parcel acceptance, organic fruit and drinks, meal allowance, Internet subsidy, team and company events, etc.

Kontakt

You can reach our HR team at +49 30 5900 300-44 jobs@zertificon.com Apply now via our online form. We look forward to hearing from you! Not convinced yet? Find out more at: Work at Zertificon