University Billing/Collections Coordinator

University Billing/Collections Coordinator

Principal Accountabilities/Responsibilities:

• Works closely with billing coordinators and outside collection agencies; monitors student accounts.
• Contacts students via email, phone, and mail for in-house collections.
• Discusses payment options, accepts payments, and sets up payment arrangements.
• Manages ACH debit accounts.
• Submits final notice letters to students with accounts over 90 days past due.
• Posts account adjustments; calculates drop adjustments according to policy.
• Processes payments, provides customer service (including written, face-to-face, and verbal correspondence), and assists students with account inquiries.
• Researches and audits accounts.
• Performs related accountabilities and responsibilities as required or directed.

Qualifications:

• High school diploma, GED, HiSet, or technical certificate in business or accounting or related on-the-job experience. Associate degree preferred.
• Computer skills
• Communication skills
• Basic math
• Knowledge of spreadsheets and data entry