Service Operations Executive

Our vision within IT is to make travel experiences special by working as one team to make IT Happen. Our culture is all about delivering great technology through our unique combination of TUI business knowledge and technical expertise, driven to succeed through a one-team approach.

Ihre Aufgaben

Here at TUI we're looking for a skilled Service Operations Executive to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.

As the TUI Service Operations Executive for the Colleague Computing Identity Team, you will be support in providing excellent Identity service and support of our infrastructure, software and applications across the business. You will be supporting the Incident/Problem/Change Management for your Domain. In addition you will manage all Major Incidents for your Domain where you will be responsible for coordinating any resource required to resolve, issue Business communications. You will work closely with Business stakeholders to review and report on Technology services that can be sustainably measured along whilst contributing to continually improve the service provided

ABOUT THE JOB

• Support the strategy for the Service Delivery function, contributing to strategic initiatives and imbed a culture of continuous improvement for your assigned workstreams

• Contribute and champion a Service Delivery culture, promote on-going service improvements to improve quality and end user satisfaction

• To maintain ownership of incidents inclusive of Major Incidents and facilitate the communication of incident updates to customers provided by the support teams

• Track major / recurring problems and incidents and working with relevant teams to ensure improvement for the performance of their services

• Understand the user experience of our systems and provide improvement plans where necessary. Manage smaller scale projects through to delivery to improve the Service

Ihr Profil

• Experience in working with Microsoft Azure, Microsoft 365, Microsoft Identity solutions

• Strong communication skills with a proven track record of engaging senior technology and business stakeholders

• Experience in problem and change management.

• Customer centric, passionate about delivering great digital products and services

• Experience implementing and improving processes and procedures

• Knowledge of engineering workflows

• Strong problem-solving skills coupled with good collaboration

• Open minded, inquisitive, life-long learner

• Experience implementing and improving processes and procedures

• Security is part of everyone's job. At TUI, we practice secure behaviours first in everything we do

Wir bieten Ihnen

• Competitive salary with commission scheme that rewards you for exceeding targets & discretionary bonus

• Private medical Insurance, single cover with option to add dependants

• Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career

• Excellent rates with foreign exchange and discounts with retailers

• Discovery day - time to spend working at a local charity or community

• Investment in your development

• Pension scheme and life assurance.

Kontakt

Aparna Shobha

Email: aparna.shobha@tui.co.uk

Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.