Consumer Service Agent

Let's be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich - and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.

Ihre Aufgaben

To ensure Consumer Service administration handling consumer complaints. The position is reporting functionally to the Consumer Service Specialist, linking to the Quality team in HQ. Role description and core tasks:

• Processing all kinds of consumer complaints(feedback, product suggestions, complaints, criticism) in Zendesk ticket system

• Handling quality notifications, customer orders and spare parts deliveries

• Monitoring content of consumer complaints

• Processing consumer enquiries by telephone

• Monitoring of consumer orders

• Handling consumer request mailings

Ihr Profil

• Business management training and at least 1 year work experience in a similar position.

• Very good communication skills in English and German (language level C1)

• Good knowledge of MS Office, SAP,

• Result-orientation

• Strong customer as well as consumer-oriented thinking

• Positive communication

• Understanding and identification with families, children behavior

• You are a team worker and communicate actively.

Wir bieten Ihnen

• No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.

• Let's write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.

• We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.

• Appetizing! We offer a meal allowance of 82.60 CKR per working day.

• You can also enjoy great discounts on our schleich® products - a great bonus for kids and adults alike.

• And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.

Kontakt

Got questions about what the role involves? Want to check the status of your application? Lapo will be glad to assist you further: lapo.pastacaldi@schleich-s.com