Care Agent - Strategic

We provide inspiration worldwide with our intelligent solutions for industrial automation. We offer a high degree of flexibility to our more than 20.000 employees. We provide you excellent prospects for turning your ideas into reality - because innovation requires freedom and security. We need you. Apply now and keep the world moving.

Ihre Aufgaben

• Engage with key clients across SEA, providing expert assistance on products, deliveries, and order inquiries.

• Answer calls from our regional network of Strategic Customers and Automation Sales Engineers (ASE).

• Efficiently resolve complaints from our valued clientele.

• Take initiative in proactively updating regional customers about any order-related issues.

• Skillfully escalate complex matters to the appropriate specialized teams.

• Process essential documents Monitor for our customers.

• Drive continuous improvement by enhancing customer-facing processes for the region.

• Address general and basic technical questions with confidence and accuracy.

• Contribute to additional projects as assigned by the line manager.

Ihr Profil

• Thai national with excellent English communication skills (both verbal and written).

• Bachelor's degree in a relevant field.

• Prior customer service experience is beneficial, but we also welcome ambitious fresh graduates.

• Proficiency in MS Office, SAP, and CRM systems.

• Outstanding interpersonal and communication abilities.

• Strong service-oriented mindset with self-motivation and drive.