Customer Success Manager

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together., Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

Ihre Aufgaben

The Customer Success Manager is a strategy-focused customer focal point managing a portfolio of targeted chemical industry customers driving customer recurrent value realization and supporting further customer long term value growth.

Customer Success is responsible for ensuring return on investment and satisfaction. Customer success managers (CSM) act as customer champions and understand a customer's business drivers and how best to engage with Emerson to achieve business goals. They build strong relationships both internally and externally and proactively plan and implement internal and external initiatives to ensure customers achieve their goals.

In this role, Your Responsibilities Will Be:

• Partner with key collaborators in assigned account(s) to develop a customer success plan focused on achieving their desired outcomes with our technology

• Be the customer's internal advocate that marshals the power of the organization to deliver the mutual agreed success plan

• Create, maintain and demonstrate a trusted advisor relationship environment where the customer gets recurrent and long-term value from using our solutions

• Maintain customer retention at high level driven by Customer Success good practices (LAER framework) and supported by data insights

• Help customer harvesting accelerated value and closing consumption gaps with enhanced contextualized onboarding & adoption support

• Provide inputs to customer in order to report & demonstrate value realization to their executives

• Enhance customer value realization by exploring new ways of using our solutions features

• Support customer growth by identifying & positioning new opportunities and provide key customer feedback to internal collaborators

Ihr Profil

You are an expert customer success manager with a strong technical background in industrial automation, controls, digitalization, and/or industrial processes. You display a can-do attitude in good and bad times, adapt and thrive to change management. You build relationships and are naturally customer focused, relentless in delivering solutions that meet customer expectations and increase the value from Emerson. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.,

• Successful track record of managing wide range of external customer's portfolio with prior experience in marketing/business/product development and/or consultative selling and/or professional services and/or customer success preferred

• Ability to learn fast new technologies and contextualize it to customer business challenges

• Understand diverse customers' needs and translate them into mutual business opportunities

• Able to influence, present and interact comfortably with external customers at all levels

• Adapt to shifting priorities and to remain flexible with constantly evolving processes

• Demonstrate strong analytical skills to turn data into decisions

• English Proficiency

• Ability and desire to travel

  Preferred Qualifications that Set You Apart:

• Proactive - identifies opportunities for process improvement and new customer strategies

• Resourceful - knows who and where to go for the required knowledge or support required

• Deeply understands the dynamics of Emerson and possesses a solid understanding of the chemical industrial automation and software space.

• Demonstrates positive attitude and professionalism, an ambassador for the Emerson brand

• Is adaptable to change as it relates to sales plan, Emerson product strategy, internal/external relationships and organizational direction

Wir bieten Ihnen

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us.

Kontakt

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .