Head of Great Lakes Claims Governance & Reporting (m/f/d)*

As a specialty provider of primary insurance services Great Lakes Insurance SE with its branches in the UK, Australia, Switzerland, Italy and Ireland and its newly founded subsidiary in the UK, is an integral part of Munich Re Group and an important enabler for Specialty Insurance Business (GSI - Global Specialty Insurance) closely connected to Munich Re's reinsurance core business.,

• You will work in an environment where we think big: Change and culture are continuously role-modeled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning

• You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders

• We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn

• You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working leveraging digitalization to deliver solutions

• We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

• Munich Re and Great Lakes Insurance not only stand for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

Ihre Aufgaben

We are looking for a strong addition to our Claims Leadership Team to work on our Global Claims Ambition 2025 while actively contributing to and promoting our Claims Leadership Values.

Great Laks Claims Governance & Reporting is a newly formed team which has the responsibility for governance and reporting of all MGA and single risks claims activities within the area of responsibility. You will lead a team of oversight, analysts and reporting professionals to ensure internal and external regulatory compliance. As a key member of the Claims management team, you will be focusing on governance, reporting, oversight and control of the Agency and Single Risks portfolios. The claims portfolios consist of various private and commercial lines of business .

The Head of Claims Governance & Reporting reports to the Head of Claims Great Lakes, and can be situated either in Munich or the UK.

YOUR JOB

• Lead and guide a specialized oversight, analyst and reporting professionals situated in various locations in line with to our Global Claims Leadership Values

• Actively implement the Future Global Claims set-up and advance our Global Claims Ambition 2025, as a member of the Claims management team.

• Develop, implement and ensure compliance with all rules and regulations of relevant governmental regulatory bodies (e.g., BaFin, PRA/FCA, etc.). In this capacity a close interaction and cooperation with the Head of MGA Claims will be necessary.

• Develop and implement governance and compliance strategies to align with evolving regulatory landscapes.

• Ensure consistent claims Oversight & Control across the Head of Claims area of responsibility including data collecting, mapping, analytics, steering, management information, Service Level Agreements and reporting,

• Monitor and report claims trends and patterns, identifying areas for process improvement and risk mitigation.

• Prepare and submit comprehensive reports to operational claims units, senior management and regulatory bodies.

• Coordinate in collaboration with Head of MGA Claims and other GL units, the on boarding monitoring of agents and TPAs according to our standards

• Develop and enhance Claims IT tools to support MGA claims management in collaboration with the MGA Claims team.

• Drafting of TPA agreements and giving claims input to binding authority agreements while keeping them up to date as required

• Develop work instructions and MGA claims management guidelines to ensure state of the art claims management in compliance with Claims Corporate Guidelines

• Develop talent in the team and contribute to developing line of business specific talent across the region and on a global basis also in accordance with DEI objectives of MR Group

• Create a collaborative environment, promote and encourage change to enhance the process of achieving the department goals as well as local, regional and global objectives and ambitions, both on an individual and team level

• Regular performance of continuous conversations with the team members including coaching, feedback and development

• Active participation in identifying emerging trends and new claim exposures

• Represent Munich Re Claims and MR Group at conferences, market meetings and industry advocate institutions in accordance with the Global Claims Ambition

Ihr Profil

• University degree or equivalent work experience required

• At least 10 years' experience in primary and/or reinsurance gained or acquired in claims and /or underwriting functions

• Leadership experience in managerial roles a definite plus

• Excellent understanding of insurance and reinsurance claims, loss reserving, loss report analysis, litigation management and client relationships.

• Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy

• Very good understanding of other functions within the insurance/reinsurance operations (underwriting, accounting, reserving and legal)

• Proven record of accomplishment in managing and developing talent

• Demonstrated expertise in data management, reporting and analytics

• Strong analytical skills and strategic thinking aimed at being solution oriented and results focused

• Strong negotiations and conflict solving skills

• Excels in taking initiative, prioritizing, and working independently to meet deadlines

• Adept at understanding, embracing, and championing a shared strategy

• Proficiency with Microsoft software (Word, Outlook, Excel, Power BI, PowerApps) and other relevant computer applications

• Fluent in spoken and written business English. Further languages are an advantage

• High level of commitment with a willingness to travel